Rahul Gupta

My Background

Rahul Gupta is a Service Cloud Specialist at Salesforce India and has 12+ years of experience across varied domains - financial inclusion, contact center, CRM. He specialises in understanding organisations’ current processes, and helping them derive value from Salesforce products by enhancing their customers’ experience.

Rahul Gupta

June 12, 2023

Whether customers are browsing your website, or talking to your sales reps, they deserve great service at every touchpoint. Here’s how to make that happen.

Customer Service

How to Turn Connected Customer Service into Your New Sales Driver

Rahul Gupta

May 5, 2022

Social commerce is revolutionising India’s ecommerce industry. Discover what’s driving this trend and how your brand can use it to boost sales.

Rahul Gupta

November 25, 2021

Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.

Artificial Intelligence

Rahul Gupta

Who’s Responsible for Customer Service? [Hint: It Isn’t Just the Service Team]

How to Turn Connected Customer Service into Your New Sales Driver

AI Is Here and It’s Rewriting the Way Call Centres Work