Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
