A unified customer view provides increased cross-functional visibility and real-time intelligence that service agents need to provide high-quality service, increase productivity and reduce costs.
Through efficient use of technology, companies can reverse the trend of declining female workforce participation and ensure gender equality.
With B2B ecommerce businesses continuing to be a hot target for cyberattacks, here are some simple ways to safeguard your customer information and prevent data leaks.
Engaging, intelligent apps are integral to a mobile-first customer journey, and help enhance customer experience and boost your business's success
Celebrate Labour Day by boosting employee engagement! Learn strategies for improving workplace satisfaction and productivity on this special day.
A well-designed customer journey map template can help you to map a pathway for leads to improve customer satisfaction & drive sales. Learn how with Salesforce.
Discover how technology is revolutionising sustainability efforts for businesses. Learn how they're investing in the planet using cutting-edge tools.
Organizations must ensure that sales reps are not affected by click overload or overwhelmed by the sheer number of tools as they rely on more and more sales tools to sell efficiently.
