Salesforce India
Business process automation is the key driver of growth and a differentiator for SMBs for delivering operational efficiency and meeting rising customer expectations.
What are the top priorities and challenges for marketers as they juggle personalisation and customer privacy? How do they find ways to do more with less in a challenging business environment?
New year Resolutions for customer service teams should focus on reducing TATs and improving customer experience through quick, efficient resolution across channels.
What are customer experience metrics? Here’s an infographic with an explainer article that tells you what they are, why they matter, and which customer experience metrics need your attention.
In a world powered increasingly by AI, the responsible uses of AI have become the need of the hour. Here's a blueprint for developing AI that's ethics-based..
As the world starts travelling again, equip your travel business with the right tools to offer not just affordable travel, but exceptional personalised customer experiences and service.
A learning environment that offers upskilling and reskilling opportunities creates a motivated workforce, leading to higher employee retention.
The Fifth Salesforce State of Service Report explores how Indian businesses are adapting to changing customer expectations while keeping costs under control.
For any business, building a community through self-service channels is essential for growth. Here's why we need them to improve customer satisfaction and brand loyalty matter