Salesforce India

What are customer experience metrics? Here’s an infographic with an explainer article that tells you what they are, why they matter, and which customer experience metrics need your attention.

In a world powered increasingly by AI, the responsible uses of AI have become the need of the hour. Here's a blueprint for developing AI that's ethics-based..

As the world starts travelling again, equip your travel business with the right tools to offer not just affordable travel, but exceptional personalised customer experiences and service.

A learning environment that offers upskilling and reskilling opportunities creates a motivated workforce, leading to higher employee retention.

The Fifth Salesforce State of Service Report explores how Indian businesses are adapting to changing customer expectations while keeping costs under control.

For any business, building a community through self-service channels is essential for growth. Here's why we need them to improve customer satisfaction and brand loyalty matter

As the future of work throws new challenges at your business, automation in the workplace and apps like Slack can help you stay updated, relevant, and productive.

A well thought out strategy can help address employee concerns and dispel myths around the process, enabling businesses to embrace digital transformation easily and achieve increased efficiency and productivity

For business growth in an evolving digital commerce landscape, the way to emerge on top is to turn to new online channels and understand what customers expect.

Learn why customer trust matters more than ever across markets and how you can effectively deliver on their expectations to create high-value relationships.