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author name
Vala Afshar
My Background
Vala Afshar is Chief Digital Evangelist at Salesforce.com. His prior role was Chief Marketing Officer, Extreme Networks. Before that, Vala was CMO and Chief Customer Officer of Enterasys Networks, responsible for global marketing and customer service and support.
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This is our step-by-step guide to create a more customer-focused culture in your organisation.