To achieve scale, speed, and cost-effectiveness, contact centres are rapidly replacing human customer service representatives with chatbots and virtual agents. But the key to higher revenues and enhanced customer experience lies in supporting human agents with the right tools and technology. Find out how.
author name
Vasudeva Rao Munnaluri
My Background
Vasudeva Rao Munnaluri, Regional Sales Director, Salesforce India is responsible for the Service Cloud business in India. He has over 26 years of experience working in Technology Products & Services companies. He has worked with customers across various industries in helping them adopt the right solutions to address their business priorities.
