Block your calendars for 23 September 2021, because we’re bringing you an experience like no other. It’s our first-ever Trailblazer Talks – an inspirational series of conversations with Indian Trailblazers who are transforming their companies, improving employee experiences, and finding new ways to engage with customers.
Join us for a time of discovery, connection, and insights. Learn how businesses like yours are shoring up their resilience, and thriving in an all-digital, work-from-anywhere world. Take away tips and best practices to fast-track your own journey to success.
Trailblazer Talks is part of Dreamforce to You – delivering the magic of Dreamforce straight to your offices, living rooms, and kitchens.
Here’s what you can look forward to at the event:
Premiere episode: Titan – Riding the phygital wave and delivering unified experiences with Customer 360
Since revolutionising the watch industry 30+ years ago, Titan has evolved into a true retail colossus with 18 brands, 1,700 stores and more than 19 million customers. Listen to C K Venkataraman, Titan MD, as he talks about how the company’s digital culture, relentless focus on customer loyalty, and phygital shopping experiences are fuelling Titan’s growth.
Focus on Philanthropy: Impact from Anywhere
The COVID-19 crisis showed us how we can support our communities in numerous ways without being physically present. Be it through virtual volunteering or fundraising, we can make an impact from anywhere. Join Rekha Srinivasan, CEO of United Way of Hyderabad, Gaganshree, Climate Action Lab Global Challenger, and Sanket Atal, SVP and MD Sites, Salesforce India for three different perspectives on how corporates, non-profits, and students have adopted new forms of giving and community support.
For our Sales Trailblazers
How Panasonic Life Solutions is Accelerating Sales Growth in a Sell-from-Anywhere World
Behind every successful business are innovative leaders who enable their company to adapt quickly to changing customer needs. One such leader is Ajay Saraf, Senior Vice President and Head – Project Business at Panasonic Life Solutions. Tune in to discover how Saraf is driving sales transformation at Panasonic, and empowering teams to sell from anywhere.
Going for growth: How Kalpa Power is Scaling and Accelerating Its Growth Using Technology
Kalpa Power’s vision is to provide reliable, environmentally-friendly power to customers across commercial, industrial and government sectors. Started in 2017 with just two employees, the company is now a force to reckon with in the energy industry. Listen to Rounak Muthiyan, Founder of Kalpa Power as he reveals how the company is scaling rapidly and driving growth.
For our Service Trailblazers
Service from Anywhere: Customer Success in the New Normal with BYJU’S
Over the past year, service leaders have reinvented what good customer service means. They’ve built powerful levels of resilience, and proved that nothing is beyond their support channels. Join two such leaders from BYJU’S—Jyothi Kasinath, AVP, User Experience, and Shrimn Nishit, VP, User Experience—to learn how their company is creating new best practices around service experiences.
How Numeric Empowers its Mobile Workforce While Keeping Them Safe and Connected
Customer service experience can be an organisation’s biggest differentiator and trump card. Palash Nandy, CEO of Numeric UPS discusses how companies can empower their mobile service workforces to ‘show up at the door’ with the right tools and knowledge to ensure success every time.
For our Marketing Trailblazers
How PVR Is Leveraging Salesforce Marketing Cloud to Deliver Connected Customer Experiences
With cinema halls slowly reopening, the task at hand is to bring audiences back to experience the magic of movie-going. Watch Ranjith Melarkode, Strategic Technical Officer, PVR Limited, as he describes how PVR is turning customer data into innovative marketing experiences that can attract audiences back to the cinema.
For our IT Trailblazers
How Genpact is Empowering Employees and Driving Customer Success with Agility and Transparency
Genpact is a global professional services firm that reinvents and runs thousands of processes for hundreds of clients, thus driving real-world transformation at scale. Watch this session with Vidya Rao, Genpact’s CIO to learn how the company successfully pivoted its strategy, strengthened resilience, and transformed customer experiences with technology.
For our SMB Trailblazers
How Automating for Sales and Service Efficiency Is Helping Unimark Boost Customer Engagement
Unimark Hi-Tech Solutions LLP has found that delivering customer delight is not just about selling the best quality machines, but also about offering exceptional after-sales service. Join us as we speak to Avinash Anand, Unimark’s Managing Partner on how the company uses Salesforce to serve customers better – in the office and on the field.
For our Financial Services Trailblazers
How Kotak Mahindra Bank is Offering Customers Everywhere and Anytime Banking
As digital becomes the norm, banks are reimagining their customer experiences. Don’t miss this fireside chat with Ambuj Chandna, President – Consumer Assets, Kotak Mahindra Bank, as he explains how Kotak is elevating customer engagement in a digital-first world.
Unleashing Fintech’s Potential: How Rupeek is Accelerating and Scaling Growth
In 2020, the Indian fintech market was valued at $50-60 billion. By 2025, it is expected to be worth $150-160 billion (BCG and FICCI). Hear from Sumit Maniyar, Founder and CEO of Rupeek, on how the time is ripe for fintech firms to dominate the industry. Also discover how Rupeek is showing the way through superior customer engagement.
To find out more, visit our Trailblazer Talks web page. Sign up for the event, and we’ll keep you posted on our full list of speakers, episode details, and special announcements.
Register for Trailblazer Talks now.
