Discover the benefits of asynchronous communication, its applications, and how it enhances productivity and flexibility in the digital age. Learn how Salesforce supports it.
Customer 360 Enables Successful Business Transformation in the Consolidating Communications Industry
Industry-wide consolidation, particularly through mergers and acquisitions (M&As), is becoming a prevalent trend in the global Communications industry. These M&As are largely driven by the challenges faced by communication service providers, such as declining revenue and increasing operational costs. Salesforce's Customer 360 can play a significant role in ensuring successful business transformation post these M&As.
Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.
