To achieve scale, speed, and cost-effectiveness, contact centres are rapidly replacing human customer service representatives with chatbots and virtual agents. But the key to higher revenues and enhanced customer experience lies in supporting human agents with the right tools and technology. Find out how.
Customer service reps face “cancel culture” more and more. Use these EQ coaching tips to increase customer loyalty instead.
Customer Centric Technology: Salesforce brings you an all-in-one guide on how customer centric technology can help transform the Indian insurance industry & solve some major customer centric problems.
With over 294 million social media users, there is a huge potential for small businesses to grow online. Here are six social media tips for businesses to do just that.
The sixth edition of the State of Marketing report presents the insights of nearly 7,000 marketing leaders across the globe, highlighting the strategic priorities, challenges, and technologies that transform the profession.
Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.
Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. Here's what you need to include.
