Customer service is any interaction, online or off, that a customer or prospect has with your company. It includes the entire experience, from initial contact to final sale and beyond.
Whether customers are browsing your website, or talking to your sales reps, they deserve great service at every touchpoint. Here’s how to make that happen.
According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Get more info here.
Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.
Customer service reps face “cancel culture” more and more. Use these EQ coaching tips to increase customer loyalty instead.
Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. Here's what you need to include.
