Digital Transformation

Discover how generative AI is transforming customer service. Explore three ways it's reshaping the industry and improving customer experience.

We spoke to customers, and analysed industry insights to discover what the future of Indian banking holds. Here’s what we learned.

As service organisations in India report increasing use of digital channels to offer customer support, how can they balance the pros and cons of each channel?

Companies are investing in data technology, and hiring more C-level data execs, than ever. So why do so many of them say they struggle to be data-driven?

User-friendly, automated IT helpdesks help in speedier problem resolution, enabling a more positive employee experience and increased productivity.

Industry leaders provide first-hand knowledge on how MSMEs can design the ideal sales automation strategy to quickly achieve greater efficiency.

Effective digital transformation in healthcare enables providers to leverage automation-based healthcare technology and deliver personalised care at scale.

These tried and true tips will help bring your team together and learn how to improve their efficiency and productivity.

The second edition of the Salesforce State of Commerce report reveals how companies are rapidly leveraging headless commerce to provide a seamless omnichannel experience and build customer loyalty.

Customers today expect so much more from your business. Learn how a CRM like Salesforce can help you meet and even exceed those expectations cost-efficiently.