Generative AI sometimes returns incorrect information, known colloquially as “AI hallucinations.” Here’s what you can do to protect your business and customers.
Conversations are an integral part of business, yet often aren't captured in a natural, detailed way in your CRM. Here's why we're changing that by bringing voice technology to CRM.
Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.