![Customer service agent takes a call](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2021/02/customer-service-stats-header-og-v2.jpg?w=300)
36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
![Male office worker, sitting at a desk, exploring the latest customer service trends on his laptop](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/11/customer-service-trends.jpg?w=300)
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
![A smiling young Black woman uses her laptop to get self-service customer service in a cafe](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2024/04/self-service-customer-service.jpg?w=300)
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
![What is Live Chat, and How is It Important to Your Customers?](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/12/what-is-live-chat.jpg?w=300)
What is Live Chat, and How is It Important to Your Customers?
Demystify Live Chat on Salesforce with our comprehensive guide. Discover how this real-time communication tool enhances customer engagement, streamlines support, and accelerates sales. Uncover the key features and benefits of Live Chat to revolutionise your Salesforce experience.
![](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/10/future-of-service-is-personalized-blog-img-12_2022.webp?w=300)
3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
![](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/11/customer-strategy-framework.jpg?w=300)
Unveiling the Power of Customer Strategy Frameworks: A Comprehensive Guide
Explore the power of Customer Strategy Frameworks in our insightful piece. Uncover proven methodologies on Salesforce to refine customer interactions, foster loyalty, and strategically propel your business towards unparalleled success. Dive into the art of customer-centric growth.
![How to Use Slack for Customer Service to Boost Satisfaction](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/06/slack-for-customer-service.jpg?w=300)
How to Use Slack for Customer Service to Boost Satisfaction
Learn how Slack helps service teams with case swarming, incident management, and more to boost customer satisfaction and increase loyalty.
![Young woman with headphones on laptop](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/06/young-woman-with-headphones-on-laptop.jpg?w=300)
Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics
Service professionals are measuring how much work it takes for a customer to get the information they need from their brand.
![70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/06/customers-prefer-on-site-field-service.jpg?w=300)
70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?
According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Get more info here.
![7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/06/new-customer-service-expectations-rewrite-playbook-header.png?w=300)
7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service
Reach New Customer Service Expectations with Insights from 7000+ Service Professionals