Customer Engagement Revisiting your Customer Service KPIs: Going Beyond CSAT Nipun Sharma September 17, 2020 Which customer service KPIs other than CSAT scores can provide a holistic picture of your service team’s performance? Find out on our blog. Service Cloud Customer Engagement The Biggest Customer Service Trend of 2020? Phone Support Mark Abramowitz August 10, 2020 Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well. Service Cloud Communications Customer Service
Customer Engagement Revisiting your Customer Service KPIs: Going Beyond CSAT Nipun Sharma September 17, 2020 Which customer service KPIs other than CSAT scores can provide a holistic picture of your service team’s performance? Find out on our blog. Service Cloud
Customer Engagement The Biggest Customer Service Trend of 2020? Phone Support Mark Abramowitz August 10, 2020 Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well. Service Cloud Communications Customer Service