Service

Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience.

The pressure is on for service. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint, while businesses expect service to contribute more to the bottom line. Discover key insights and customer service trends in India to help your organisation rise to the occasion.

Optimise your retail supply chain with key strategies, technology, and better supplier collaboration. Navigate challenges for improved performance.

AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business.

Net promoter score, or ‘NPS’, is a way of measuring customer satisfaction. It presents customers with a simple survey, then feeds their answers into a formula to produce a single figure for benchmarking.

Master competitor analysis with Salesforce: Identify rivals, analyse trends, and gain a strategic edge. Stay ahead in today's competitive landscape!

What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.

Which marketing tools should your small and growing business lean on for lead generation, conversion and more? These five are the pillars of any marketing strategy on a budget.

Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.

Uplevel your self-service customer support with these simple tweaks.