![Customer service agent takes a call](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2021/02/customer-service-stats-header-og-v2.jpg?w=300)
36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
![Male office worker, sitting at a desk, exploring the latest customer service trends on his laptop](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2023/11/customer-service-trends.jpg?w=300)
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
![A smiling young Black woman uses her laptop to get self-service customer service in a cafe](https://www.salesforce.com/in/blog/wp-content/uploads/sites/9/2024/04/self-service-customer-service.jpg?w=300)
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.