The popularity of chatbots is soaring as businesses realise more innovative uses for them. The global chatbot market revenue is expected to grow from $65.5 million in 2020 to a whopping $454.8 million by 2027.
Powered by technologies like Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots continue to evolve and can now handle a lot more than just answering simple, repetitive questions. This infographic explores how chatbots can enable better customer experiences and add greater value to businesses.
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Chatbots are a great way to stay connected with your customers and create valuable experiences for them in innovative ways. If yours is a business that wants to keep pace with changing times, use Service Cloud to provide your customers with engaging, personalised, relevant experiences through our AI-powered, customisable bots.
Click here to find out more about Einstein Bots and how you can deploy them swiftly and easily.
