Recent Stories

As service organisations in India report increasing use of digital channels to offer customer support, how can they balance the pros and cons of each channel?

Emerging workplace culture trends are focused on flexibility, inclusion, and greater recognition. They help provide a delightful employee experience.

Companies are investing in data technology, and hiring more C-level data execs, than ever. So why do so many of them say they struggle to be data-driven?

User-friendly, automated IT helpdesks help in speedier problem resolution, enabling a more positive employee experience and increased productivity.

An in-depth guide to Customer Acquisition Costs: What it is, why it is essential, how to calculate it, how to reduce it, and how to drive growth.

As women salespersons become critical members in high-performing sales teams, Salesforce leaders weigh in on what makes female talent the key to sales success.

Industry leaders provide first-hand knowledge on how MSMEs can design the ideal sales automation strategy to quickly achieve greater efficiency.

This is our step-by-step guide to create a more customer-focused culture in your organisation.

Effective digital transformation in healthcare enables providers to leverage automation-based healthcare technology and deliver personalised care at scale.

These tried and true tips will help bring your team together and learn how to improve their efficiency and productivity.