World Tour Essentials Brings the Future of AI to Mumbai

With the capabilities of artificial intelligence growing by the day, remaining competitive means always looking towards the future of AI. Salesforce’s trusted AI, CRM, and data-driven solutions are forever evolving, so you can exceed your customers’ expectations today, tomorrow, and well into the future. 

Whether you’re new to Salesforce or aiming to enhance your current tech stack, World Tour Essentials Mumbai is your chance to explore AI’s changing potential. Join us on 19 June 2024 at the Jio World Convention Centre in Mumbai to see the latest innovations in Data Cloud and Einstein 1 that will keep you ahead of the rest. 

With so many insights from leading customer Trailblazers, visionary AI experts, and thought leaders, here’s a quick look at the agenda items you won’t want to miss.

Take to the skies with AI

Following morning tea and networking on the Campground floor, you’ll be invited to the keynote stage to hear from our Trailblazer Air India and Salesforce leaders, who will welcome you to the AI enterprise with CRM + AI + Data + Trust. Learn how Air India delivers world-class service with 360-degree views of its customer data and predictive AI recommendations. 

Following the main keynote, stick around for ‘Unlock All of Your Trapped Data with Data Cloud’, where we’ll share real success stories highlighting how you can integrate data, privacy, and consent to elevate customer experiences across every channel.

Every role is reimagined with AI

At World Tour Essentials Mumbai, you can immerse yourself in a wide range of sessions to see AI’s impact across all business functions – from marketing to sales to service and beyond. 

Discover how AI enables marketing teams to deploy personalised campaigns for better engagement, equips sales teams with crucial insights to target their efforts effectively, and transforms customer service to meet increasing customer expectations for speed, personalisation and convenience. Join us to see how businesses big and small are using AI to reshape their customer journeys and deliver better customer experiences.

Featured sessions will include speakers from innovative Indian organisations like Narayana Health and Croma, showcasing their experiences and successes with AI-powered CRM and helping you build a business case for AI in your sector. 

Here are some of the role-specific sessions to add to your schedule:

For Marketers: Revolutionise Customer Experience with Marketing Cloud and AI

Discover the art of seizing every customer interaction and unleashing AI’s potential to craft impactful experiences. Dive into Narayana Health’s journey with Marketing Cloud, where meaningful connections redefine healthcare experiences.

For Sales Teams: Supercharge Selling with Trusted AI

Are you looking for the smartest path forward in today’s fast-changing environment? AI can give sellers superpowers to drive efficient growth. Join us to learn how your entire sales organisation can boost productivity, leverage data, and increase revenue with the #1 AI CRM for sales.

For Service Professionals: Reimagine Service With Trusted AI

Learn how to activate AI to scale service, increase team productivity and save costs using the #1 AI platform for service. And hear from Trailblazer Shibashish Roy, Deputy CEO at Croma on how they are redefining customer service and engagement with Salesforce.

For Financial Services: Elevate Borrower Experience with Automation, Data, and AI

Join Salesforce experts and an industry trailblazer as we delve into the future of lending in India. And meet Digital Lending, the latest product launch from Salesforce – tailor-made for India. Discover how you can now deliver frictionless borrower experiences at scale with Automation, Data and AI.

Meet India’s AI and CRM Trailblazers

World Tour Essentials Mumbai will feature an incredible line-up of Indian organisations that have successfully implemented Salesforce’s AI-powered CRM to foster growth and connect with customers in innovative ways. Our featured Trailblazers include Air India, Narayana Health, JSW Steel, Tata Consumer Products, Aditya Birla Capital, Polycab India, Croma, and Ola.

Don’t miss the session, ‘How to Build and Grow your Trade Channel’ with Tata Consumer Products to discover the keys to predictable, sustainable revenue growth. With perfect retail execution, streamlined distributor operations and smart HQ planning – all powered by AI. 

Plus, JSW Steel will take to the stage for the session, ‘Create Valuable Experiences with Generative AI and Hyper-Automation from MuleSoft’, where we explore how bringing Generative AI into the automated flow of your business can elevate customer and employee experiences. 

Last up on the keynote stage, but certainly not least, Aditya Birla Capital will share their approach to implementing Data Cloud in, ‘How to Unlock Business Value with Data Cloud and AI’.

Bring AI into the Flow of Work with Slack

See how simple and easy it is to bring AI into your daily operations at the Slack Theatre, where there will be a full lineup of sessions exploring how Slack and Salesforce work together to make AI more accessible than ever. 

In ‘Transform How Your Teams Get Work Done with the Einstein 1 Platform in Slack’, you’ll see how Trailblazer Ola works in Slack to speed up processes and deliver big results, with customer data and insights at their fingertips.

Be sure to review the agenda and reserve time in your busy day to attend sessions including:

• How Slack Helps Businesses Do More with Less
• Put AI into the Hands of Everyone with Slack AI
• Bring Your CRM Data Right into the Flow of Work with Sales Cloud and Slack
• Discover How Automation Can Transform Your Work with Slack
• Delight Customers and Drive Service Team Efficiency with Slack

See everything that’s on at Slack Theatre here.

We’ll See You at World Tour Essentials Mumbai

The ever-evolving potential of AI is unlocking new ways to redefine your operations to increase your productivity and personalisation, so you don’t have to sacrifice customer relationships as you scale your business. At World Tour Essentials Mumbai, you will see how the synergy of AI with CRM is improving efficiency and setting new benchmarks in customer relationship management.

Don’t miss this chance to revolutionise your relationships, operations, and growth. Register now and be part of a movement that’s already using AI to set the pace for tomorrow’s business landscape. Register now to join us at World Tour Essentials Mumbai on 19 June 2024.