Grow revenue and efficiency on a unified, trusted platform. Empower your business with Agentforce to manage commerce channels, streamline orders and payments and connect B2C and B2B — all on a single, unified platform.
* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022
Launch a direct-to-consumer shop front with marketing, sales and service capabilities built into an easy-to-use CRM suite. Connect every touchpoint with unified data and enhance customer experiences on every channel.
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Commerce Cloud is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital shop fronts to embedded apps for sales, service and marketing.
Commerce Cloud helps brands launch sooner, grow faster and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch and beyond.
Commerce Cloud includes everything you need for a complete unified commerce experience including digital shop fronts, customer acquisition and loyalty tools, reporting and insights, order management, payments and embedded apps.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly and for all interactions to be co-ordinated into a single, unified experience. Ecommerce software will help you to transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritise a future-proof platform that is trusted, scalable and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support and implementation.
