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Help customers help themselves.
1. Help customers help themselves.
Empower customers to easily find their own answers through a library of knowledge articles and Q&A. You'll increase customer satisfaction, and decrease calls and emails to your support desk.
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Help customers help each other.
2. Help customers help each other.
If customers can't find answers to their questions, they can post to the community and get answers from peers and topic experts, fast. The best answers rise to the top through user voting.
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No question goes unanswered.
3. No question goes unanswered.
With self-service connected to Lightning Console for Service, questions that aren't answered through the community can be escalated to your support team, so everyone gets the answers they need.
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Personalise the experience.
4. Personalise the experience.
Community Cloud automatically recommends people to connect with, groups to join, products to explore — all based on each user's interests. You can also create your own recommendations to target specific customers.
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Learn how Community Cloud can transform customer self-service.
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Create your community in days, not months.
5. Create your community in days, not months.
Set up a community faster than ever. Lightning Community Builder provides simple drag-and-drop tools and customisable templates to build a vibrant, branded, mobile-friendly community — no coding required.
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Better understand and manage your community.
6. Better understand and manage your community.
The new Lightning dashboard in the community management console helps you understand how customers use the community. Measure adoption and engagement, most popular groups, users, and topics.
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