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Connect customers who share similar interests.
1. Connect customers who share similar interests.
Customers can share insights, collaborate, ask and answer questions, advocate your products or services, and make purchases — all within a seamless, branded, mobile-friendly community.
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Evolve your community as the market evolves.
2. Evolve your community as the market evolves.
With Lightning Components, you can add whatever functionality your customers want — live feeds, videos, even an e-commerce "Buy" button. Create your own, or choose from those on AppExchange.
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Personalise the experience.
3. Personalise the experience.
Make sure that customers quickly find what they need, and keep coming back. Social intelligence highlights relevant knowledge articles and recommends content, products, and services based on user activity.
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Better understand and manage your community.
4. Better understand and manage your community.
The new Lightning dashboard in the community management console gives you a view of how customers use the community, popular topics discussed, and even what's been said about the competition.
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Keep them coming back for more.
5. Keep them coming back for more.
Drive engagement with friendly competition — create a public leaderboard to rank and thank members. Empower members to identify and endorse others as topic experts.
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