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Provide one place for customers to access information.
1. Provide one place for customers to access information.
Customers have a single destination to quickly access all their important account details: profile information, active policies, open claims and cases, agent information, and billing reminders.
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Create a seamless customer experience.
2. Create a seamless customer experience.
Integrate disparate systems into a single view for easy customer access. Account information is unified from multiple sources, including those that manage policies, billings, and claims.
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Take action within the community.
3. Take action within the community.
Customers can come to update their account, check balances, manage claims, and contact agents — all from within the community.
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Enable an easy self-service environment.
4. Enable an easy self-service environment.
Customers can quickly find answers through a knowledge base of articles and FAQ. They can even open a case right from the community with self-service connected to Service Cloud.
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Personalise the experience.
5. Personalise the experience.
Customise the community to reflect your brand. Community Cloud creates a unique experience for each user, including updates and recommendations tailored to their account.
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Access anytime, anywhere, from any device.
6. Access anytime, anywhere, from any device.
Whether on desktop or mobile, customers’ account information is always at their fingertips — whenever they want it, wherever they are.
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