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Help employees help themselves.
1. Help employees help themselves.
Make it easy for employees to find information about their benefits, company policies, and other HR resources. Your team will field fewer calls and emails, while productivity and employee satisfaction rises.
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Help employees help each other.
2. Help employees help each other.
If employees can't find answers to their questions, they can post to the community and get answers from peers. The best answers rise to the top so others will also benefit.
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Connect employees with your internal service desk.
3. Connect employees with your internal service desk.
Connect Community Cloud to Lightning Console for Service, so employees can create cases right in the community. Questions can be manually or automatically escalated to your HR team.
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Create a one-stop shop for employee HR needs.
4. Create a one-stop shop for employee HR needs.
Integrate custom or third-party apps such as Workday and Concur into the community, so employees can access any app they want from anywhere, on any device.
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Personalise the experience.
5. Personalise the experience.
Provide a customised experience for employees, tailored to their individual interests, likes, and conversations. Suggest relevant resources to access, discussions to follow, and people to connect with.
Finish
