Data-driven decision making
Data lakes help leaders make decisions grounded in a deep understanding of their businesses since they combine data from diverse sources. Plus, they can use tools to search, filter, and visualise data stored in the lake to make informed decisions about things like when to launch a new product, where to cut costs, or how to optimise inventory levels. Additionally, organisations can pinpoint anomalies and get ahead of emerging trends in real time by analysing data continuously as it flows into the lake. And by powering AI and machine learning models with data stored in data lakes, you can get recommendations to streamline decision-making.
Here are a few industry use cases in action:
- Customer experiences (Data exploration): A retailer can collect data from all the different ways a customer interacts with the brand – via a website, in person, on social media, via mobile, and more – to create a personalised omnichannel experience for each customer.
For example, customers pan-India can be engaged with tailored content and offers during the region-specific festivals..
- Customer churn prediction (AI models): A telecommunications business can integrate customer data, call logs, billing information, and social media interactions from data lakes. Then, using machine learning techniques, it can train an AI model to identify factors that contribute to customer churn and make real-time predictions to reduce churn.
Let’s say a model identifies that favourable mentions of a rival provider in subscribers' conversations are emerging as a significant churn indicator. The telecom business can take quick action to counter the competitor discounts and offers that might have caused churn.
- Patient treatment (Decision-making): Healthcare organisations can store many types of data in a data lake, including records, images, and even research papers. Providers can then use predictive modeling to inform patient care.
For instance, a model might warn a doctor that a patient’s comorbidities may worsen the impact of a viral infection, causing the doctor to prescribe a more aggressive treatment route.