World Tour Essentials Mumbai
Sessions and Networking
All times listed in IST.
Agenda subject to change.
8:30 a.m.–7:00 p.m.
Main Entrance
Registration
Registration begins from 8:30 a.m. and will be open all day. Please bring a government-issued ID to ensure smooth check in on the day.
8:30 a.m.–10:00 a.m.
Campground
Morning Tea
After registration, join us in the Campground for morning tea and networking before starting your day.
10:00 a.m.–11:30 a.m.
Keynote: Jasmine 1
Main Keynote: Welcome to the AI Enterprise
Join Salesforce leaders to learn how any company can become an AI Enterprise with CRM + AI + Data + Trust.
Customers: Air India
11:50 a.m.–12:20 p.m.
Keynote: Jasmine 1
Unlock All of Your Trapped Data with Data Cloud
Explore the power of Data Cloud which seamlessly weaves together data, privacy, and consent, elevating customer experiences across every channel. Explore real-world success stories showcasing how Data Cloud empowers organisations to make a big impact.
Topic/Industry: Data
Customers: CEAT
11:50 a.m.–12:20 p.m.
Breakout: Jasmine 1
How to Build and Grow your Trade Channel
Want predictable, sustainable revenue growth now and in the future? The secret lies in perfect retail execution, smooth distributor operations and smart HQ planning powered by AI. Discover how the #1 growth platform can transform your trade channels and help you create delightful digital experiences for distributors and retailers, while keeping your data secure.
Topic/Industry: Consumer Goods
Customer: Tata Consumer Products
12:40 p.m.–1:10 p.m.
Keynote: Jasmine 1
Revolutionise Customer Experience with Marketing Cloud and AI
Discover the art of seizing every customer interaction and unleashing AI's potential to craft impactful experiences. Dive into Narayana Health's journey with Marketing Cloud, where meaningful connections redefine healthcare experiences.
Topic/Industry: Marketing
Customer: Narayana Health
12:40 p.m.–1:10 p.m.
Breakout: Jasmine 1
Create Valuable Experiences with Generative AI and Hyper-Automation from MuleSoft
Learn how bringing Generative AI into the automated flow of your business can create more valuable and meaningful experience for your customers and employees.
Topic/Industry: IT
Customer: JSW Steel
1:10 p.m.–2:20 p.m.
Campground
Lunch and Networking
Join us in the Campground for lunch and networking. If you have any dietary requirements, please note these during registration and we will be happy to accomodate.
2:20 p.m.–2:50 p.m.
Keynote: Jasmine 1
Supercharge Selling with Trusted AI
Are you looking for the smartest path forward in today's fast-changing environment? AI can give sellers superpowers to drive efficient growth. Join us to learn how your entire sales organisation can boost productivity, leverage data, and increase revenue with the #1 AI CRM for sales.
Topic/Industry: Sales
Customer: Polycab India
2:20 p.m.–2:50 p.m.
Breakout: Jasmine 1
Elevate Borrower Experience with Automation, Data, and AI
Join Salesforce experts and an industry trailblazer as we delve into the future of lending in India. And meet Digital Lending, the latest product launch from Salesforce - tailor-made for India. Discover how you can now deliver frictionless borrower experiences at scale with Automation, Data and AI.
Topic/Industry: Financial Services
Customer: tbd
3:10 p.m.–3:40 p.m.
Keynote: Jasmine 1
Reimagine Service With Trusted AI
Learn how to activate AI to scale service, increase team productivity and save costs using the #1 AI platform for service. And hear from Trailblazer Shibashish Roy, Deputy CEO at Croma on how they are redefining customer service and engagement with Salesforce.
Topic/Industry: Service
Customer: Croma
3:10 p.m.–3:40 p.m.
Breakout: Jasmine 1
Changing Landscape of Customer-Led Transformation Using Data and AI: A Fireside Chat
Join us for an insightful session to explore the dynamic evolution of customer-led transformation in India's market. Discover how data and AI technologies are empowering different businesses on the ever-changing AI landscape, driving sustainable growth and gaining competitive advantage in the digital age.
4:00 p.m.–4:30 p.m.
Keynote: Jasmine 1
Go on a Journey from Data to Data-driven with Tableau
Tableau is your guide to bringing together people, processes and products for a truly data-driven organisation. Learn how to transform how you make decisions with AI powered analytics.
Topic/Industry: Data Analyst
Customers: Ujjivan Small Finance Bank, Sony Pictures Networks India
4:00 p.m.–4:30 p.m.
Breakout: Jasmine 1
Transform How Your Teams Get Work Done with CRM and AI in Slack
Slack is the natural conversational interface for trusted AI that boosts productivity for every employee, right in the flow of work. Discover how Slack can help your teams to speed up processes and deliver big results, with customer data and insights at their fingertips.
Topic/Industry: IT
Customer: Ola
4:50 p.m.–5:20 p.m.
Keynote: Jasmine 1
How to Unlock Business Value with Data Cloud and AI
We’ve synthesised learnings from 240+ global Data Cloud implementations to help you realise business value faster and harness AI potential. Our Trailblazer from Aditya Birla Capital shares their approach.
Topic/Industry: IT
Customer: Aditya Birla Capital
4:50 p.m.–5:20 p.m.
Breakout: Jasmine 1
Transforming Customer Experience: Harnessing AI and Data for Unmatched Engagement
In an era of rapidly evolving customer expectations, leading organisations are leveraging AI and the power of data to revolutionise customer experience (CX). AI, fuelled by rich customer data, empowers businesses to deliver personalised, seamless, and efficient interactions while ensuring robust data security and privacy.
5:20 p.m.–7:00 p.m.
Campground - Jasmine 1 Ballroom
Networking Reception
Connect with fellow Trailblazers at the end of the day, and enjoy some nibbles and drinks.
Campground
Located in the Jasmine 1 Ballroom, Level 3.
9:20 a.m.–9:50 a.m.
Slack Theatre in Campground
Put AI into the Hands of Everyone with Slack AI
Come see the newest AI features in Slack and learn how you can empower all your employees with AI to get things done faster, by providing them with the right information at the right time.
11:50 a.m.–12:20 p.m.
Slack Theatre in Campground
Bring Your CRM Data Right into the Flow of Work with Sales Cloud and Slack
Learn how teams using Sales Cloud use Slack, and how they adopted new tools such as Slack Sales Elevate to drive productivity for our entire sales organisation.
12:40 p.m.–1:10 p.m.
Slack Theatre in Campground
Put AI into the Hands of Everyone with Slack AI
Come see the newest AI features in Slack and learn how you can empower all your employees with AI to get things done faster, by providing them with the right information at the right time.
2:20 p.m.–2:50 p.m.
Slack Theatre in Campground
Discover How Automation Can Transform Your Work with Slack
You are convinced of the value of automation, now what? Join us to explore real-world use cases to jumpstart your automation journey with Slack.
3:10 p.m.–3:40 p.m.
Slack Theatre in Campground
Delight Customers and Drive Service Team Efficiency with Slack
Learn how Slack optimises the agent experience across systems and processes to help resolve customer issues faster.
4:00 p.m.–4:30 p.m.
Slack Theatre in Campground
How Slack Helps Businesses Do More with Less
Slack is a part of the Salesforce family. Explore the benefits of integrating Slack within your Customer 360 and learn how together they can supercharge growth for your small but mighty business.
4:50 p.m.–5:20 p.m.
Slack Theatre in Campground
Super Demo: Unlock Sales Productivity with Team Selling in Slack
Break down silos and bring people, processes and account data together in one place—an account channel. Learn how to empower your team to take an opportunity to close with Slack.
9:00 a.m.–6:00 p.m.
Get Hands On
Get Hands On in Campground with data and AI with introductory courses on Trailhead covering Einstein Copilot, Prompt Builder and Data Cloud.
BYO Laptop option available. Join Trailhead and get ready today.
9:00 a.m.–7:30 p.m.
Craft the Future of AI
Excited about the future of AI? We are too! Join the conversation and share your ideas on what AI capabilities would empower your organisation the most. Together, we can shape the future of AI.
