World Tour Essentials India
Agenda
12:00 p.m.–1:00 p.m.
1:00 p.m.–2:15 p.m.
Join us at World Tour Essentials India and spend the day discovering how the future of business is CRM + Data + AI with Salesforce Customer 360. Be inspired by dynamic sessions, live demos, local Trailblazer stories, and so much more. Learn how the Salesforce Customer 360 including Slack, MuleSoft and Tableau can enable you to lower costs, increase productivity and drive business growth by wowing your customers and connecting with them in a whole new way.
Location:
Main Keynote Room
2:25 p.m.–2:55 p.m.
Even with warehouses and data lakes, business teams lack access to real-time customer insights, and the ability to take meaningful action ‘in the moment’. Learn how Salesforce Customer Data Cloud enables you to simplify data activation across channels so that you can deliver contextual experiences at every touch point. And, hear how Trailblazers PVR Ltd. and Mahindra & Mahindra are reimagining customer experiences to drive better customer engagement across touch points.
Location:
Keynote room
Do more with less on one trusted platform, powered by real-time data and AI. Bring your sales, service and marketing together to reduce costs and increase productivity.
Location:
Campground Breakout room
3:10 p.m.–3:40 p.m.
Hear from a panel of industry leaders on how they're providing seamless omnichannel customer experiences at a high scale in an increasingly phygital world. Also learn how automation and AI are helping them scale their service processes.
Location:
Keynote room
Tableau, the #1 analytics platform, drives better business outcomes and intelligent customer experiences with insights everywhere, for everyone! Learn how a data-led digital transformation, AI-powered insights and putting data into the flow of work can enhance your Customer 360 and foster a data culture that takes business productivity to the next level.
Location:
Campground Breakout room
3:55 p.m.–4:25 p.m.
See how you can use Platform and MuleSoft to deploy faster, increase developer efficiency, and save on IT costs by connecting your data, automating intelligent processes, and deploying securely.
Location:
Keynote room
Learn how companies, big or small, are improving customer engagement by building an omni-channel strategy using WhatsApp and Salesforce. Leave this session with tips on how to transform mobile moments for your customer.
Location:
Campground Breakout room
4:40 p.m.–5:10 p.m.
Discover how Trailblazers empower their frontline sales and service teams with the tools and automation they need to do more with less. And learn how to simplify and automate seller and agent tasks effortlessly with Slack.
Location:
Keynote room
Introducing KPMG point of View on Financial Services around the world of lending and showcasing the journey of a loan origination solution on Salesforce, an industry leading platform known for it’s scalability and flexibility. Join us as we explore the transformative capabilities enabling process driven faster LOS deployments by bringing People, Process and Technology together. Experience how the KPMG josh helps you drive operational efficiencies, accelerates loan processing , reduces turnaround time and delivers exceptional customer experience in this digital age.
Location:
Campground Breakout room
12:30 p.m.–6:00 p.m. – Slack Campground Theatre
New to Slack? No problems! Get comfortable and learn how you and your organisation can accelerate work and unlock productivity with Slack and Slack GPT.
Time:
12:30 p.m.–12:45 p.m.
Location:
Campground, Slack Theatre
Explore how to integrate generative AI in Slack through the app ecosystem. You'll learn how to use the new AI technologies for Slack to summarise threads, answer questions, and more.
Time:
2:20 p.m.–2:35 p.m.
Location:
Campground, Slack Theatre
Boost the value of your tech stack by using Slack and Customer 360 to improve team performance and productivity! Understand how customers and partners unlock their investment by using Slack and Customer 360 together.
Time:
2:55 p.m.–3:10 p.m.
Location:
Campground, Slack Theatre
New to Slack? No problems! Get comfortable and learn how you and your organisation can accelerate work and unlock productivity with Slack and Slack GPT.
Time:
3:40 p.m.–3:55 p.m.
Location:
Campground, Slack Theatre
Learn more about the collaboration software industry landscape, how Slack stands out among the alternatives, and why customers choose to invest choose to invest in Salesforce to deliver success now.
Time:
4:25 p.m.–4:40 p.m.
Location:
Campground, Slack Theatre
Discover how Slack enables productivity for your business, now with Generative AI. Learn how Slack is the engagement layer for Customer 360, powered by automation, knowledge sharing, and connection.
Time:
5:15 p.m.–5:30 p.m.
Location:
Campground, Slack Theatre
The average professional has roughly 26 meetings a week. That can be more than half of a 40-hour workweek! In this session, we'll share how you can increase employee productivity by replacing inefficient meetings with flexible alternatives like channels, huddles, clips, and workflows.
Time:
5:45 p.m.–6:00 p.m.
Location:
Campground, Slack Theatre
5:10 p.m.–7:00 p.m.
Stick around after the day's sessions for a networking reception right in the Campground – we look forward to seeing you there!
Location:
Campground