World Tour Essentials India

Frequently Asked Questions (FAQ)

 

Event Information

Salesforce World Tour Essentials India will take place on Tuesday, 27 June 2023, from 12:00 p.m.–6:00 p.m. IST.

The event will be held at Jio World Convention Centre, Mumbai, in the Jasmine 1 Ballroom.
Jio World Centre, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098, India

Event check in will take place in the foyer of Level 3, just outside of the ballrooms. There will be signage throughout the venue to help you navigate World Tour Essentials India 2023.

Directions via Google Maps: https://goo.gl/maps/UhABd2BamVz2Z4qt5, or visit the Getting There page on the Jio World Centre Website.
The event is complimentary, excluding parking.
Registration includes access to the Keynote, breakout sessions, Campground and networking reception. Food and beverage will be provided throughout the day.
The Keynote is located on Level 3, in the Jasmine 1 Ballroom. Follow the direction of Salesforce staff and from Salesforce Ambassadors.
  • The Campground is located on Level 3, in the Jasmine 1 Ballroom. Catering, Customer360, Sponsors and much more are all located here.
  • Breakout rooms will be the Keynote room, and one breakout on Campground.
  • The Campground will be operational from 12:00 p.m.–6:00 p.m.

COVID-19 Health and Safety

COVID-19 Entry Requirements: all attendees will be required to follow any COVID-19 health and safety protocols issued by the venue, and local health authorities.

Tickets and Registration

Your registration will be reviewed by the organising team and a confirmation will be sent to your registered email address within 7 days of registration.
Once your attendance has been confirmed, you will receive your e-Ticket via email or SMS (provided you opt-in to receive event updates via your mobile during registration) the morning of the event.

Having your e-Ticket showing on your mobile device upon arrival at the venue will allow for a speedy entry. If you do not have it available or did not receive it, you will still be able to check-in.
Please check your SPAM folder or pull up the link on your original confirmation email. On the day, see an Ambassador or visit the registration help desk if you are still unable to locate your e-Ticket and they will be happy to help.
Please email apacevents@salesforce.com if you would like to change or cancel your registration. Please note that registrations are non-transferrable.
You can find out event information onsite at the walk in registration desk, Level 3 Jasmine 1 Ballroom.

Transportation

Pick-up/drop-off points are marked with taxi signage.
  • Upcoming Metro: Lines 2 and 3 with a 7-10 minute walk to venue.
  • Train: Closest stations are the Bandra Station, Kurla Station, and Santacruz Stations.
  • Bus: BEST buses going to BKC, running from Monday-Sunday, 6 a.m.–9:00 p.m.
Yes, there is a basement car parking facility with provisions for charging and accommodates two wheelers. There is also a car valet service for a fee.

Food and Beverage

  • Lunch and afternoon tea will be provided free of charge.
  • Should you have any special dietary needs, please include details when you register, or contact us with your requests.
The precinct houses various multi-cuisine and specialty restaurants, cafés and bars. Additionally, there are several great dining options close by.
Yes, we will be accomodating of special dietary restrictions. Please note any dietary needs when registering so we can accomodate. On the day, customers with dietaries will be communicated with the pick up location of these items. Otherwise, our general lunch menu caters to regular requirements.

Flights and Accomodation

There are many close by hotels to Jio World Convention Centre, and it is easy to get a taxi or public transport from most of these. Some of the closer hotels are:

Flights will arrive and depart from Chhatrapati Shivaji Maharaj International Mumbai Airport (IATA: BOM).
Depending on the time of day, travel time via taxi from Mumbai Airport to Jio World Convention Centre is 30 minutes.
 

Jio World Centre Amenities

Yes, it is completely accessible to people with special needs. We also offer assisted golf cart and wheelchair services on request to enhance the mobility of our guests with special needs.
Please contact a member event staff who can raise a first aid response. First aid teams can respond anywhere onsite.
Marina Bay Sands is a strictly non-smoking venue. Smoking is not permitted anywhere inside the venue.
Jio World Convention Centre Mumbai does not have a dedicated parents room. Please email us at apacevents@salesforce.com at any time with any needs.
Jio World Convention Centre offers high-speed Wi-Fi across the Centre. All registered guests gain 2 hours of free high-speed internet usage for web browsing and accessing the Centre’s digital services. Additional hours of internet usage and higher bandwidth plans are available at a fee.
Male and female toilets are located throughout the venue. Accessible toilets are available on level 2 adjacent to meeting rooms.
Drinking water will be available within the event space.
 

Accessibility

Yes it is! Please click here to be taken to our World Tour Essentials India Accessibility guide. This guide will walk you step-by-step throughout the day, and it is screen reader compatible.
Yes, it is completely accessible to people with special needs. We also offer assisted golf cart and wheelchair services on request to enhance the mobility of our guests with special needs.
You can request accessibility accommodations and services when registering for World Tour by indicating that you have accessibility requirements on the form. A representative will reach out to discuss your needs to make sure your experience on site is enjoyable. Alternatively, please email us at apacevents@salesforce.com at any time with any needs.
Please submit your request by Tuesday, 20 June 2023. Requests are honoured to the maximum extent possible.
Volunteers stationed at the Welcome Desk and Campground Help Desk will be able to assist with any accessibility requests. Event and Jio World Convention Centre staff will also be able to answer accessibility questions and can direct you.
Jio World Convention Centre is located at the Jio World Centre, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098, India. Step free entrance is available. Internally, elevators to all levels are located on the ground floor to all levels.

If I am travelling to Jio World Convention Centre by car, taxi, bus, metro or train, I can find the directions to arrive at and depart the venue here. Here are the Google map directions.
Yes. Priority seating is available in our keynote and breakout rooms. You can request this service and others when registering by indicating that you have accessibility requirements.

If you require reserved seating in the larger Keynotes, please plan to arrive 30 minutes before the Keynote begins.
Yes, you can request an auxiliary aid or sign interpreter when registering for World Tour Essentials India by indicating that you have accessibility requirements. A representative will reach out to discuss your needs to make sure your experience on site is enjoyable.
Yes, there will be rest stops strategically placed throughout the venue. Priority is given to individuals with disabilities.
Yes, we will have a lower height table at registration. You can request this service and others when registering for World Tour Essentials India by indicating that you have accessibility requirements.
At Jio World Convention Centre, pets and service animals are not permitted inside the venue.
  • Wheelchair and golf car rentals
  • At Jio World Convention Centre, pets and service animals are not permitted inside the venue.
  • Dedicated staff members are available to assist with patron movements, please email us at apacevents@salesforce.com at any time with any needs.
  • Male and female toilets are located throughout the venue. Accessible toilets are available on level 2 adjacent to meeting rooms.
  • Lifts are available throughout the venue
  • Braille on lift buttons is available
Yes, Jio World Convention Centre provides accessible car park spaces. Approximately 5,000 cars can be parked in the basement car parking facility including electric cars with provisions for charging.

Security and Code of Conduct

Please contact a member event staff who can raise a first aid response. First aid teams can respond anywhere onsite.
We believe our community should be truly open for everyone. As such, we are committed to providing a friendly, safe, and welcoming environment for all, regardless of gender, sexual orientation, disability, ethnicity, or religion.
Our code of conduct outlines our expectations for participant behaviour, as well as the consequences for unacceptable behaviour.

We invite all sponsors, speakers, attendees, media, exhibitors, and other participants to help us realise a safe and positive conference experience for everyone.
 
 

We look forward to seeing you in Mumbai.