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SuccessNext Industry Series: The Future of Customer Experiences in Financial Services

What is ahead for ASEAN’s financial services industry in 2022?

Did you know that 1 in 3 financial customers switched providers for better ease of use? This 2022 global survey of 2,250 financial services customers from Australia, Japan, Singapore, USA and many more reveals that the industry needs to step up its game to serve the increasing number of digital-first customers.

Join our industry expert, Prakash Thomas and our special Trailblazer customer for an insightful discussion to explore new opportunities for ASEAN Financial Service Institutions (FSIs), where it’s heading, and how to be successful in 2022.

Key takeaways:

  • Evolving trends and impact on customer expectations in a volatile economy
  • How ASEAN FSIs can elevate customer experiences at scale
  • How to succeed in today’s digital-first world amid uncertain times


Featured Speakers:

 

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