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Getting Started with Digital Customer Service

Getting Started with Digital Customer Service. Since the onset of the pandemic, we have seen more and more small businesses in India start their digital transformation journeys. This is primarily because customers today expect more from every business.

Companies who invest in creating cohesive experiences see a 45% increase in customer retention. So it’s easy to see why small & growing businesses are rapidly changing to keep pace with the evolving customer expectations. In today’s digital age, this means providing support wherever their customers are. So whether that’s messaging services, web chat, social channels, or even self service portals, they need a solution that will help them quickly scale to support their customers.

Agenda :

  • 12.00 - 12.10 PM How to Digitalize your Customer Service
  • 12.10 - 12.20 PM Fireside chat with our Customer Trailblazer
  • 12.30 - 1.00 PM Overview & Demo of the Service cloud platform

Featured Speakers:

  • Romil Agarwal | RVP, Volume Business | Salesforce
  • Rachit Mathur | Lead, Solutions Engineering | Salesforce
  • Anirudh Maniath | Lead, Solutions Engineering | Salesforce

 

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