How referral management pathway can be streamlined for better health outcomes

Most providers are challenged to have a holistic approach to managing the complex lifecycle of referral management for the patient, administration officers and clinicians. As soon as a patient is referred into a health provider organisation, the referral has many touch points. The varied personas are fragmented which then impact waitlists, scheduling and ultimately, the patient, leading to a lack of engagement on their part.

In this virtual session, you will:

• Learn how Salesforce Health Cloud can streamline the referral lifecycle from the initial referral through to acceptance, waitlist management and finally, the scheduling and timely delivery of the services to the patient.
• See how you can receive & track referrals and ensure timely referral processing from submission to closure
• Discover how you can integrate with various platforms to have a holistic view of the patient, including scheduling
• Find out how you can engage with patients with journey mapping for personalised communications

Featured Speakers

-Harry Licence,Solution Engineer- Public Sector at Salesforce

-Robert Paino,Solution Engineer- Public Sector at Salesforce