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Top 3 AI and Data Trends in Customer Service

Join this webinar featuring guest speaker Kate Leggett, Forrester Research Vice President and Principal Analyst, to hear the cutting-edge trends in customer service. Infuse trusted AI and data into the customer service conversation to provide context and ultimately, help your agents deliver the right service.

Also, learn how to justify Service Cloud to your executive team with a business case. Guest speaker Veronica Iles, Senior Consultant, will walk through the recently commissioned Forrester Consulting Research Total Economic Impact™ study that found improvement in agent retention by 40% and case deflections by up to 50%.

Register for our webinar or watch it on demand afterwards.

Featured Speakers:

  • Kate Leggett, VP, Principal Analyst, Forrester
  • Veronica Iles, Sr. Consultant, Forrester
  • Mala Ravi, Director, Product Marketing, Salesforce

 

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