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The Customer 360 Playbook outlines a framework to unite your departments around your customer. In it, you'll learn how to:
 
 
Understand the role of mindsets in your organisation
 
Adopt customer-centric business processes
 
Build one team around the customer
 
Create a lean tech stack
Learn more about the Salesforce Customer 360 at Salesforce.com.
Customer 360 Playbook
 

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