The Customer 360 Playbook outlines a framework to unite your departments around your customer. In it, you'll learn how to:
Understand the role of mindsets in your organisation
Adopt customer-centric business processes
Build one team around the customer
Create a lean tech stack
Learn more about the Salesforce Customer 360 at Salesforce.com.
![Customer 360 Playbook](http://www.salesforce.com/content/dam/web/en_us/www/images/form/pdf/pdf/C360_Playbook_Cover.png)
Fill out the form. Get the Customer 360 Playbook.
Plus, access our entire content library.