Agentforce for Healthcare
Harness AI-powered healthcare engagement by bringing humans with agents together, on a trusted, unified platform.
Global healthcare organizations trust Salesforce Health Cloud.
What is Agentforce for Healthcare?
With Agentforce for Healthcare, digital labor can help solve everyday challenges payers, providers, and public health organizations face.
Building blocks of Agentforce for Healthcare
Industry expertise on the unique jobs-to-be-done across health organizations.
Unstructured and structured healthcare data, across sources, harmonized for the right context and used through industry data models.
Deep industry actions that cater to healthcare professionals surfaced through Health Cloud.
Easily integrates with healthcare systems and connects disparate health data for comprehensive patient and member insights.
Start with pre-built Agentforce skills and use cases for Healthcare
Enhance patient access and services with Agentforce
Answer inquiries and perform eligibility checks with insurers, freeing up care teams to handle more complex cases and making it easier for patients to access and adhere to treatment.
Provide connected home care experiences
Reduce the burden on care coordinators and schedulers with Agentforce. Empower patients with suggestions on relevant home care services, build quotes based on coverage details, and obtain patient approvals for the suggested services and quotes.
Deliver next-gen disease outbreak detection and response
Agentforce empowers public health professionals to investigate and manage cases more effectively. It leverages pre-built disease definitions, automatically transforms lab reports into cases, and intelligently classifies incoming cases into categories — confirmed, suspected and probable.
Build and customize AI agents swiftly for any use case
Leverage a vast library of pre-built skills with healthcare expertise. Build upon your existing investments with our industry-specific data models, APIs, and workflows.
Low-code, extensible, and flexible tools: Build your digital workforce with clicks, not code, for rapid implementation. Customize ready-to-use templates based on your organization's needs.
Built-in data security: Ensure HIPAA compliance and data privacy with the Agentforce Setup, plus HL7 and FHIR-aligned APIs for seamless interoperability.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
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Agentforce for Healthcare FAQs
Health Cloud is our premier member and patient management platform designed for healthcare. It leverages the power of the cloud, social, and mobile technologies to deliver personalized engagement, unified patient data, and a connected experience.
Health Cloud complements existing EHRs by serving as an engagement, data aggregation, and collaboration solution. Integrating EHRs with Health Cloud provides a comprehensive, 360-degree view of patients, enabling more personalized care. Customers can also enhance security and compliance by adding Salesforce Shield or Government Cloud.
Health Cloud reduces administrative complexity, streamlines care coordination and improves provider relationships while enhancing public health services. Learn more about Provider, Payer, and Public Sector Health solutions.
Agentforce for Healthcare helps care teams, clinicians, and service representatives with AI-driven automation, bringing them together on a unified platform. This increases operational efficiency and helps improve patient outcomes.
Agentforce enables organizations to create AI-driven agents using healthcare-specific data, processes, and functionality. It leverages Einstein Trust Layer for data privacy and security, ensuring compliance with industry regulations like HIPAA.
Healthcare organizations can build agents with Agent Builder using existing Salesforce Platform tools to create standard and customized topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use MuleSoft API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the customized code and business logic for your Agent.