NEW DELHI, India — November 19, 2024 — Salesforce, the world’s #1 AI CRM, today hosted India’s first Agentforce World Tour in Delhi, offering an immersive look into Agentforce.
Agentforce is the agentic layer of the Salesforce Platform, helping customers deploy autonomous AI agents across any business function. Agentforce includes a set of tools to create and customize agents as well as a suite of out-of-the-box agents.
Salesforce’s Agentforce World Tour Delhi brought together Salesforce leaders and innovative Indian companies like Genpact, BIBA Fashion Limited, Cosmo First Limited, Kohler India, and GlobalLogic to showcase the power of human-AI collaboration. Building on the momentum of Dreamforce 2024, where Agentforce was unveiled, the event offered hands-on workshops to empower attendees to create their own AI agents. By uniting Trailblazers, industry experts, and Salesforce innovators, the event explored how Agentforce can augment employees, expand workforces, and improve customer experiences.
Comments on the news:
Arun Parameswaran, SVP & Managing Director, Sales and Distribution, Salesforce India, said, “The future of AI lies in AI agents, and with Agentforce, we are thrilled to lead this transformation. Agentforce doesn’t just support employees; it anticipates needs, deepens relationships, and empowers proactive actions across every customer interaction. With Agentforce, any organization can seamlessly create, customize, and deploy AI agents that deliver real, measurable value to each engagement. Our commitment is to provide world-class AI-driven solutions, giving the workforce more time to focus on creative and complex tasks.”
Rakesh Mishra, Associate Vice President, GlobalLogic, said, “At GlobalLogic, a Hitachi company, we recognize the transformative power of AI, particularly with the rise of autonomous agents. As we embrace this third wave of technology, we understand that it’s not just about innovation—it’s about ensuring that these advancements continue to focus on what truly matters: helping our customers achieve digital transformation to create a positive impact on people and society. Salesforce’s leadership in AI-driven solutions is pivotal in helping us stay ahead in this rapidly evolving landscape. In an age where technology is moving faster than ever, our growth and customer relationships must remain at the forefront of this evolution.”
About Salesforce: Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce’s trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com for more information.
