The Future Is Here: Autonomous Agents Come to Life in the Agentforce Launch Zone at Dreamforce

This week in San Francisco, at Dreamforce, the largest AI event in the world, Salesforce will empower attendees to build their first AI agents in minutes, live and on-site at the ‘Agentforce Launch Zone.’ 

At the Launch Zone, companies will experience firsthand how quickly and easily they can build autonomous agents using Agentforce. Attendees will receive one-to-one guidance from the Agentforce ‘advance force’ to develop their first Agent prototype, using a cutting-edge Slack app that interfaces with a Large Language Model (LLM), facilitating the creation of an autonomous agent. 

The Agent will be deployed on Salesforce Experience Cloud, and customers will be able to continue testing and experimenting following Dreamforce. The Launch Zone has already garnered over 1,200 sign-ups from customers. 

Agentforce in action: Agentforce, Salesforce’s groundbreaking suite of customizable, autonomous agents and tools, makes it easy for customers to build their own ‘agent force’ — a revolutionary step forward in enterprise AI that will boost productivity, efficiency, and customer satisfaction across service, sales, marketing, commerce, and more. 

Agentforce is leading the Third Wave of AI, advancing beyond copilots to a new era of intelligent, low-hallucination agents that set a new standard for accuracy and relevance with unmatched trust and scalability.”

Marc Benioff, Chair and CEO, Salesforce

Agentforce Agents can analyze data, determine what needs to be done, and take action, all without human supervision. Additionally, these agents can effortlessly hand off to humans with full context, enhancing collaboration and customer interactions.

Why it’s important: A majority of executives feel urgency to incorporate AI into their organizations. However, when faced with the realities of “do it yourself” implementations — including hidden costs, data silos, training requirements, and the complexity of building custom AI models — they quickly find themselves falling behind. Now, with Agentforce, any organization can build, customize, and deploy their own agents quickly and easily, with low-code tools.

The Salesforce platform has guided Trailblazers through every major technological shift over the past 25 years — from cloud to mobile, social, and AI, to data, and now agents. While on-site at Dreamforce, Salesforce customers will again tap into this collective power, using Agentforce to quickly build their own autonomous AI agent prototypes.

Salesforce perspective: “Agentforce is leading the Third Wave of AI, advancing beyond copilots to a new era of intelligent, low-hallucination agents that set a new standard for accuracy and relevance with unmatched trust and scalability,” said Marc Benioff, Chair and CEO, Salesforce. “It integrates CRM, AI, and Agents in one seamless, unified platform, avoiding costly in-house, DIY builds that slow customers down, boosting productivity and customer satisfaction to unprecedented levels. Our vision is bold: to help customers scale their workforces and augment their employees with one billion Agentforce agents by the end of 2025. This is what AI is meant to be — humans with agents working together to drive customer success.”

Customer perspective: “Piloting Agentforce has made a noticeable difference during one of our busiest periods — back-to-school season. It’s been exciting to go live with our first agent thanks to the no-code builder, and we’ve seen a more than 40% increase in case resolution, outperforming our old bot. Agentforce helps to manage routine responsibilities and free up our service teams for more complex cases.” – Kevin Quigley, Senior Manager, Continuous Improvement, Wiley

More information:

• The Agentforce Launch Zone at Dreamforce ’24 will be open at Moscone West from 8 a.m. – 5 p.m. on Tuesday, September 17, and Wednesday, September 18, and 8 a.m. – 4 p.m. on Thursday, September 19. Attendees can walk in to build their own agent.
• Learn more about Agentforce and read the latest news about this groundbreaking innovation