Give customers a simple, intelligent self service platform.
Build branded help centres, communities, and portals connected to your business data and processes to deliver an amazing customer experience.
With Experience Cloud, you get:
- Seamless self-service that's connected to business data and processes
- Quick access to answers, articles and FAQ
- AI-powered content recommendations
- Quick and easy deployment with Experience Builder
Deliver a rewarding and productive service experience faster than ever.
Build branded portals and communities in a snap.
Use Experience Builder and templates to deploy your portal or community with drag-and-drop ease. Lightning Bolt offers industry-specific solutions with built-in business logic, workflow, and UI, so you can build for your use case without missing a beat.
Empower customers to manage their account quickly and easily.
Give customers one branded destination where they can access information from back-end systems, apps, and records. Now they can perform tasks like paying bills, filing claims, and making appointments quickly, easily — and on their own schedule.
Get smarter self service supported by all your CRM data.
Out-of-the-box integration with Service Cloud provides seamless self service that also gives customer service agents a 360-degree customer view. Give agents and customers the same information, so agents can solve cases more efficiently, and customers can get the answers they need faster than ever.
Deliver answers from experts — your customers.
Create a vibrant community that keeps customers coming back. Add Q&A, groups, and customer MVPs to keep community members engaged. Offer a personalised feed to make it easy to collaborate and turn customers into brand ambassadors.
Create a richer customer experience with intelligent self service.
Personalise every touchpoint and deliver intelligent content based on a customer’s profile information, interests, and activities with Experience Cloud Einstein. Make every customer a know-it-all by automatically surfacing the most relevant information with related Q&A.