Here are the major small business trends from 2500+ leaders worldwide:
1. Communities and Governments Step Up
![Animated Pie Chart showing 67%](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/small-business-marketing/smb-trend-report-67-small.gif)
Sixty-seven percent of SMB leaders say community support has been important to their company’s survival.
2. SMBs Transform Employee and Customer Engagement
![Animated Pie Chart showing 71%](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/small-business-marketing/smb-trend-report-71-small.gif)
Seventy-one percent of SMBs say their customers expect online transactions and nearly the same proportion have an ecommerce presence.
3. SMBs Embrace the Digital-First World
![Animated Pie Chart showing more than 50%](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/small-business-marketing/smb-trend-report-overhalf-small.gif)
More than half of growing SMBs accelerated investments in sales and customer service technology over the past year.
4. SMBs Foresee Long-Term Changes
![Animated Pie Chart showing 75%](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/small-business-marketing/smb-trend-report-75-small.gif)
Seventy-five percent of SMB leaders believe shifts they’ve made to their business operations over the past year will benefit them long-term.
Download the report for more small business trends, and to learn:
- Which challenges are still the most daunting for SMBs
- How growing SMBs have adapted their operations for success
- The state of SMBs, featuring data from 18 different countries
What drives business resilience and growth during a crisis? We asked thousands of global professionals. Read the report.
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