Here are the major small business trends from 2500+ leaders worldwide:
1. Communities and Governments Step Up
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Sixty-seven percent of SMB leaders say community support has been important to their company’s survival.
2. SMBs Transform Employee and Customer Engagement
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Seventy-one percent of SMBs say their customers expect online transactions and nearly the same proportion have an ecommerce presence.
3. SMBs Embrace the Digital-First World
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More than half of growing SMBs accelerated investments in sales and customer service technology over the past year.
4. SMBs Foresee Long-Term Changes
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Seventy-five percent of SMB leaders believe shifts they’ve made to their business operations over the past year will benefit them long-term.
Download the report for more small business trends, and to learn:
- Which challenges are still the most daunting for SMBs
- How growing SMBs have adapted their operations for success
- The state of SMBs, featuring data from 18 different countries
What drives business resilience and growth during a crisis? We asked thousands of global professionals. Read the report.
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Dashboard
Explore SMB Trends by Country
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Dashboard
Explore SMB Trends by Industry
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