How Genpact is Empowering Employees and Driving Customer Success with Agility and Transparency

Today, every IT leader has the challenge to go digital fast, but the standards for modern and engaging customer and employee experiences have evolved. Customers and employees in this post-2020 era require connected experiences that are empathetic, convenient and transparent. Genpact’s CIO Vidya Rao explains how she is building Genpact’s seamless employee and customer experiences - swiftly and agilely.