Titan Company: Riding the phygital wave and delivering unified experiences with Customer 360

Titan Company continues to strengthen its status as an iconic Indian brand, touching millions of customers. From revolutionising the watch industry 30+ years ago, Titan has evolved into a true colossus with market-leading brands across categories - accessories, jewellery, eyewear, and clothing. Listen to C K Venkataraman, Titan’s MD unwrap perspectives on how a digital culture, and relentless focus on customer delight and loyalty built on unified, phygital experiences, are contributing to Titan’s growth.