Salesforce Contact Centre Pricing
One simple package to transform your contact centre.
Get started with Salesforce Contact Centre.
Start with Service Cloud as your foundation, then simply add the product listed below to get started with your Contact Centre solution.
Salesforce Contact Centre
One simple package to transform your contact centre.
$
150
user / month
USD (billed annually)
- Native Phone and Digital Channels
- Automation and AI for Customer Service
- Authenticated Portal
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
See what's included in Contact Centre.
Extend the power of Service Cloud with these related apps and add-ons.
Einstein for Service
$75 USD/user/month
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
Slack for Service
Take sales productivity to new heights with real-time CRM data and automations in Slack.
Next, choose the Success Plan right for you.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Explore self-guided resources.
- Online learning to upskill teams
- Global Trailhead community
Premier Success Plan
Fast track your success now with easy and expert guidance.
Access to 24/7 support
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
Maximise ROI with proactive, personalised expertise
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24x7 support response times
Maximise ROI with the world's #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Salesforce Contact Centre Pricing FAQ
You can use Salesforce Contact Centre with either Service Cloud Voice partner telephony, or Service Cloud Voice with natively integrated Amazon Connect. If you opt for Service Cloud Voice with Amazon Connect, you will need to purchase an add-on with the required usage.
In addition to the Service Cloud Voice usage add-on, some components of Salesforce Contact Centre will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.
Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 1800-420-7332 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1800-420-7332 to see what works for your business.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.