Drive transportation and logistics success with AI.
Harness the power of connected data and Agentforce with a logistics CRM that helps you exceed expectations, unlock revenue opportunities, and meet the challenges and opportunities of today.
Industry leaders drive results in transportation and logistics with Salesforce.
Deliver world class customer experiences.
Build better relationships and improve operational efficiency with a unified customer view.
Build a 360-degree view of customers that can deliver insights and understanding of shipper needs and preferences across sales, marketing, customer service, and supply chain operations.
Gain valuable insights around pricing agreements and expected volumes, letting teams proactively follow up with customers and increase the likelihood of achieving projected business outcomes.
Leverage connected data and agentic AI to address customer needs and provide personalised experiences by integrating advanced analytics to anticipate trends, enhance satisfaction, and drive growth.
Empower employees with connected, data-driven experiences.
Give employees the tools they need to boost productivity, improve decision making, and streamline collaboration.
Empower employees with intelligent agents that search and summarise data, offer proactive suggestions, and autonomously execute actions, allowing employees to focus on tasks requiring their unique skillset.
Use purpose-built agents directly in the flow of work to request tracking updates, manage changes, open and manage claim tickets, and handle invoicing and payment enquiries.
Accelerate onboarding, streamline your internal knowledge base, and enable employees to quickly access customer data, standard operating procedures, and policy documents.
Leverage unified data, IoT devices, and agentic AI to detect equipment issues in real-time, prioritise dispatch teams based on IoT events, and ensure swift resolution.
Optimise operations and improve shipper experience.
Leverage connected data and Agentforce to drive efficiencies, boost satisfaction, and do more with less.
Enhance efficiency and scale by augmenting employees with AI agents who can provide rate quotes, book and schedule new shipments, order supplies, and answer general FAQ questions about services, rates, and availability.
Offer intelligent recommendations for premium services or highlight cross-selling opportunities, enabling you to enhance customer value and satisfaction while driving additional revenue.
Analyse historical data, market trends and external factors to provide accurate demand forecasting, predict maintenance needs and optimise asset utilisation.
Leverage forward-looking and historical data to gain real-time insight into inventory levels, order status, and transportation metrics to help identify bottlenecks, address issues, and make proactive adjustments.
Build your transportation and logistics solution with the following Salesforce products:
Agentforce
Scale your workforce with agents for any business use case to drive customer success with humans.
Sales Cloud
Improve sales rep efficiency with automated, intelligent sales tools that help your business scale.
Service Cloud
Increase customer satisfaction, deflect more cases and maximise efficiency with the most complete platform, powered by AI and data.
Tableau
Make better business decisions with the world's leading data and analytics platform.
MuleSoft
Integrate all your data, systems or AI models and automate any task or process to transform your business and drive real value.
Marketing Cloud
Personalise customer experiences and optimise each campaign with data-first solutions for any channel and device.
Slack
Power productivity with automation, knowledge, AI and collaboration at the centre of an open, extensible platform.
Keep up with the latest transportation and logistics trends, insights and conversations.
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Salesforce for transportation and logistics FAQs
A CRM strategy in transportation and logistics focuses on enhancing shipper interactions, service delivery, and customer satisfaction. With a single source of truth for all shipper data and AI-powered actionable insights, businesses can make smarter decisions, faster.
CRM gives transportation and logistics companies a unified view of the customer, enabling them to deliver better shipper experiences with proactive, data-led guidance. Integrated AI agents help automate routine processes, freeing up teams to focus on higher-value work and innovation.
For a logistics & transportation company, improved customer service leads to increased retention. CRM helps improve shipper retention by centralising customer data, enhancing communications, and tracking issues and resolutions. This visibility enables companies to identify trends, anticipate needs, and deliver consistently high levels of service powered by AI-driven insights.
Salesforce is consistently ranked the #1 CRM globally. With AI, automation, and industry-specific capabilities built to scale and adapt to customer needs, Its platform supports transportation and logistics businesses of all sizes — from small firms to global enterprises.
