Industries AI

Boost productivity and improve personalization in your industry with 100+ trusted AI capabilities in the flow of work. With a Data Cloud foundation for every industry, business users get the right context in everyday tasks - right where work happens.

Accelerate time to value for your industry

Quickly start benefitting from your AI solutions with out of the box capabilities

Connect data from multiple streams for a single source of truth.

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Get started quickly with out of the box AI in the flow of work and through conversational actions.

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Easily customize out of the box AI solutions with Agent Builder.

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An Outlook window displaying Einstein's product features.
A chat window with Einstein answering a user's question about setting up WiFi.
Einstein showing a score with a tree in the background.

Supercharge productivity

Boost business user productivity quick assistance and analytics deeply grounded in industry context.

Understand patterns and act on recommendations with the power of Predictive AI.

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Easily extract text from documents with improved operational efficiency.

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Enable users to engage with AI using natural language to execute tasks.

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A product window with Einstein
A product window with Einstein
A product window with Einstein

Personalize customer experiences

Offer context based experiences based on prompts and actions grounded in your business data.

Improve accuracy and relevancy of results with context from both structured & unstructured data sources.

Use industry-specific data cloud foundations to offer hyper personalized experiences.

See insights along with next best actions to ensure AI is used to solve real problems.

Maximize operational efficiency, security, and scalability

Achieve enterprise grade security and scalability with AI built on the Agentforce Action platform, single source of truth across all apps, and a deeply embedded trust layer.

Employ built-in guardrails for secure data and metadata.

Customize quickly for your specific business with low code Agent Builder.

Create and deploy assistive AI experiences natively in Salesforce.

Ensure enterprise grade scalability and agility with trusted architecture.

Explore AI capabilities for each industry

AI Use Cases

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Transaction Dispute Management

Skip the manual dispute process with AI-powered tools that streamline transaction dispute management in financial services.

Benefit Application Review

Access comprehensive application histories and easily compare versions, enhancing decision-making and streamlining management.

Digital Assessment Generation

Convert paper assessments to digital easily using Salesforce built for public sector.

Inspection Preparation

Get detailed summaries of prior violations and license compliance, ensuring efficient inspections and timely renewals.

Participant Recruitment and Enrollment

Find and enroll the right candidates for each study with AI-powered candidate auto-matching capabilities.

Provider Network Management

Gain a 360 degree view of the network and quickly review provider information and past performance to optimize network adequacy and lower patient wait times.

Forecast Summary

See how AI can summarize forecast data to provide real-time insights, detect anomalies, and identify trends to improve performance and forecast accuracy.

Asset Telemetry Summary

See how AI can summarize asset telemetry data to provide an overall asset condition and recommend actions for predictive maintenance.

Interaction Summary

Use AI to summarize past customer interactions and empower service agents with a comprehensive view of the interaction timeline.

Sales Agreement Summary

See how AI can help manufacturers generate & summarize sales agreements. Simplify deviation reporting, analyze revenue and margin impacts, and more.

Asset Service Summary

See how AI can help manufacturers summarize asset data. Get a quick overview of record alerts, open cases, work orders, warranty status, and more.

Advertising Sales

Deploy trusted AI solutions that will empower you to sell smarter and personalize experiences for subscribers, viewers, fans, and advertisers.

Carbon Accounting

Use Einstein AI to identify which greenhouse gas categories are associated with different emissions factors and categorize them rather than manually matching factors to categorizes.

ESG Report Generation

AI speeds up ESG report generation by creating disclosures, verifying key details, and refining responses.

Fundraising

Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform.

Grantmaking

Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform. Use our AI to create customizable, predictive, and generative AI experiences to fit all your organizational needs, safely. Bring conversational AI to any workflow, user, and department with Einstein.

Program Management

Salesforce for Nonprofits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform.

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