Industries AI

Boost productivity and improve personalization in your industry with 100+ trusted AI capabilities in the flow of work. With a Data Cloud foundation for every industry, business users get the right context in everyday tasks - right where work happens.

Accelerate time to value for your industry

Quickly start benefitting from your AI solutions with out of the box capabilities

Connect data from multiple streams for a single source of truth.

An Outlook window displaying Einstein's product features.

Get started quickly with out of the box AI in the flow of work and through conversational actions.

A chat window with Einstein answering a user's question about setting up WiFi.

Easily customize out of the box AI solutions with Agent Builder.

Einstein showing a score with a tree in the background.
An Outlook window displaying Einstein's product features.
A chat window with Einstein answering a user's question about setting up WiFi.
Einstein showing a score with a tree in the background.

Supercharge productivity

Boost business user productivity quick assistance and analytics deeply grounded in industry context.

Understand patterns and act on recommendations with the power of Predictive AI.

A product window with Einstein

Easily extract text from documents with improved operational efficiency.

A product window with Einstein

Enable users to engage with AI using natural language to execute tasks.

A product window with Einstein
A product window with Einstein
A product window with Einstein
A product window with Einstein

Personalize customer experiences

Offer context based experiences based on prompts and actions grounded in your business data.

Improve accuracy and relevancy of results with context from both structured & unstructured data sources.

Use industry-specific data cloud foundations to offer hyper personalized experiences.

See insights along with next best actions to ensure AI is used to solve real problems.

Maximize operational efficiency, security, and scalability

Achieve enterprise grade security and scalability with AI built on the Agentforce Action platform, single source of truth across all apps, and a deeply embedded trust layer.

Employ built-in guardrails for secure data and metadata.

Customize quickly for your specific business with low code Agent Builder.

Create and deploy assistive AI experiences natively in Salesforce.

Ensure enterprise grade scalability and agility with trusted architecture.

Explore AI capabilities for each industry

AI Use Cases

Filter by:

59 Results

No items found

You can [clear filters] to see all items

Service Insights

Get smarter about proactive service with AI

Driver Insights

Stay on top of vehicle and fleet performance with Artificial Intelligence

Billing Inquiry Management

Augment your customer service agents with generative AI to provide personalized, proactive customer support and resolve billing inquiries faster.

Offer Matching

Improve customer satisfaction and retention by always offering the best pricing and offers compared to competition.

Quick Quote

With Quote Generation, sellers can create quotes faster and more accurately.

Personalized Upselling

Utilize Service Level Objective (SLO) monitoring to proactively service customers experiencing degradation and identify upsell opportunities.

Efficient Inventory Management

DSD Supervisors manage field teams with many complex routes and constantly changing inventory. Save time by providing comprehensive summaries of their inventory status so they can resolve issues quickly.

Intelligent Account Planning

Sales managers waste time navigating disparate systems to understand the needs of their business. Einstein AI does the work for them by providing a clear picture of their accounts' health so they can sell more, faster.

Personalized Customer Services

Increase promotion profitability, streamline execution, and maximize customer satisfaction, with Salesforce's trusted AI for Consumer Goods Cloud.

Academic Operations

Define course and program details and use trusted AI to generate relevant skills.

Advancement & Alumni Relations

Enhance relationships through personalization, comprehensive data, and intelligent reporting.

Recruitment & Admissions

Learn how to drive prospective student engagement and exceed enrollment goals with AI

Student Success

Visualize data quickly and access AI-powered insights on a single student success platform

Bill and Energy Usage Insights

Centralize billing, rates, and consumption data to generate AI-driven summaries and insights, enabling agents to provide fast and reliable support to your customers.

Clean Energy Program Advisor

Assist your agents in guiding customers towards optimized energy usage with personalized, informed recommendations on clean energy programs & services.

Field Service Summary

Help your field technicians reduce visit durations & administrative tasks with intelligent summary generation for accurate, comprehensive reports that incorporate real-time customer data, word order summary, steps completed, job images, and more.

Account and Customer Service Summaries

Enhance agent efficiency with deep insights into past customer interactions, account history, and service cases, coupled with the capability to summarize chats into clear, concise summaries that capture essential information for improved understanding and follow-up actions.

Insurance Claims Management

Enhance insurance claims management with AI-generated summaries and automated workflows for financial services.

Client Meeting Preparation

Ease the process of preparing for meetings by using AI to create brief summaries of recent communications and interactions into one overview.

Complaints Management

Simplify financial services complaints management with AI-powered tools and AI-generated summaries that expedite the process.

Personalized Engagement

Use data and AI to create personalized interactions and summaries for clients in the banking, wealth management, and insurance industries.

Learn new skills with free, guided learning on Trailhead.