Agentforce for Industries
Unlock digital labor powered by deep industry expertise with Agentforce. Provide proactive assistance to employees and always-on support to customers with a library of industry-specific skills.
Move faster when you launch Agentforce with industry clouds and the Salesforce Platform.
Build and deploy domain specific agents using 100+ actions, pre-built for industries. Solve unique business challenges with 600+ industry relevant data model objects and 2000+ pre-configured business processes, as part of the deeply unified Salesforce platform.
Explore the building blocks of Agentforce for Industries.
The role is the agent's purpose, it defines the industry-specific job to be done and the broader goal the agent should achieve.
Data is the bedrock of information the agent needs to carry out its role. This could include industry context from industry clouds, company knowledge articles, CRM data, public websites, and more.
Actions are the predefined tasks an agent can execute to do its job based on a trigger or instruction. For example, it could run a flow, prompt template, or Apex code.
Integrations bring together all the information that industry agents need to get quick insights and take necessary actions.
Augment every employee with specialized skills.
Uplevel employee productivity with out-of-the-box AI that is tailor-made for your industry and capable of taking over essential tasks then handing them off to humans when needed.
- Pre-built Industry Skills
Supercharge efficiency with relevant skills, topics, and actions, surfaced right within your industry cloud. - Deep Industry Context
Get quick and accurate responses with AI deeply grounded in industry context and reasoning based on user personas. - Actionable Insights, Automation, and Predictive AI
Get the job done faster with purpose-built analytics, automation, and predictive AI feeding into industry agents.
Serve customers 24/7 with hyper-personalized responses.
Deliver always-on customer support with AI that understands your industry context and operates autonomously within predefined guardrails.
- Data Cloud Foundations for Industries
Connect data and metadata from structured and unstructured sources across multiple streams for a single source of truth. - Industry-specific Logic and Workflows
Easily use context-driven reasoning, rich workflows, and pre-defined actions that surface through channels of customers' choice. - Accurate, Actionable, and Secure Results
Employ Atlas Reasoning Engine that leverages Retrieval Augmented Generation(RAG) for more accurate results, within predefined guardrails.
Quickly drive value, don't DIY your AI.
Benefit from your AI investments faster with industry specific skills integrated with Data Cloud and C360 apps.
- AI Pre-built from the Ground Up for Your Industry
Quickly start with a library of pre-built skills, topics, and actions to solve industry-specific use cases without having to build anything from scratch. - Low Code Tools for Quick Customization
Build custom agents with clicks, not code, using low code AI-builder tools available within the Salesforce platform. - Built-in Data Security
Keep your enterprise data secure with Einstein Trust Layer and deliver industry specific regulatory compliance.
Explore all Agentforce use cases across industries.
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Agentforce for Industries FAQs
Agentforce is a proactive, autonomous AI application that answers questions, takes actions, and improves productivity. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging autonomous AI agents that support their employees and customers 24/7.
Salesforce Industries AI offers the essential building blocks for customers in every industry to deploy trusted AI solutions right in the flow of work. This means customers can use prompts just with the click of a button to get work done based on industry use cases.
Agentforce provides specialized, always-on support to employees or customers across industries through persona based skills with related topics, instructions, and actions.
Both Industries AI and Agentforce for Industries are built on the Salesforce platform, bringing the platform's security and scalability to every industry app where it is surfaced.
Agentforce will offer deep industry capabilities that understand full industry and business context to help boost employee productivity and personalize each customer interaction. For example,
- Agentforce for Healthcare augments care teams, clinicians, and service reps with pre-built AI skills that can help them use one integrated and a trusted platform to boost operational capacity and help improve patient outcomes.
- Agentforce for Financial Services offers proactive 24/7 support in banking, wealth management, and insurance, using the power of the Salesforce platform and purpose built Financial Services Cloud to create tailored AI agents.
- Agentforce for Automotive offers pre-built AI skills to every team in automotive industry, so employees can respond to customer questions in real time, issue proactive service reminders, automate warranty and rebate payouts, and even coordinate inventory across locations to improve OEM, captive, and partner experiences.
Skills define the set of jobs a persona needs to complete. They contain a group of topics which further group relevant actions to help focus on all tasks for a persona/use case.
Topics define the jobs an agent can or cannot do through a set of instructions and guardrails. Instructions are prompts that guide the skills on how to best use the action to perform the job within the topic scope and Guardrails define what the agent can or cannot do.
Actions are the tools that get the job done. They are custom or standard and use Prompts, Flows, Apex, Mulesoft APIs, etc.
‘Actions’ are the building blocks of industry agents. Related actions are combined under ‘Topics’ and each topic has a number of ‘Instructions’ and ‘Guardrails’.
For example, Asset Centric Service is a skill in the Manufacturing/Automotive industry which uses topics such as Proactive Maintenance topic.
Here’s what some instructions under this topic look like-
- Use this topic when user tries to query assets, summarise asset telemetry, create cases or create work order
- Ask if user wants to see repair estimate
- Ask user if they want to create a work order to fix the issue proactively
The agent uses several actions to complete the task-
Create quote, create work order, draft or revise email, identify record by, summarize record, asset telemetry summary.
To cater to the requirements of different industries, Agentforce skills are equipped with the necessary business knowledge to execute tasks according to their specific role for specific industries, based on a Data Cloud foundation for every industry and Atlas Reasoning Engine to bring in the right context. Apart from using the latest generative AI technology, Agentforce uses predictive AI, analytics, and automation along with 2000+ prebuilt processes that are specific to industries- which makes it the broadest umbrella of all AI offerings for industries.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.