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Welcome to Release Readiness Live.
It is important to watch Release
Readiness Live,
so that you get a snippet
of the coming attractions
of the functionality
that's coming from Salesforce.
We really focus on the features
that are going to be most useful
and impactful with release readiness.
Why have you got the great opportunity
to actually hear it
from the mouths of the people
who spend a lot of time
thinking about what exactly
you all, as Salesforce developers
and admins, are actually wanting to see.
Your feedback is so important.
I think that's
one of the most amazing things
actually about the Salesforce
ecosystem, is how involved
trailblazers are with
evolution of our products
is really about to start.
Let's get started.
And.
Welcome to Release Readiness Live.
I'm Carolyn Bathauer, our senior
customer and product
evangelist, and I am so honored
to be your new host of RL.
Well, I'm here, I'm caffeinated
and with an amazing team
who's going to show you
the new innovations
in the Health Cloud Winter 25 release.
Plus, it's
your chance to get expert answers
to all of your questions.
But before we get all geeked out,
I need to remind you
to make purchasing decisions
on existing features and functionality.
So with that covered,
I also want to thank you
for joining us today
and for all of your valuable feedback.
As you'll see,
it really does help
our technology teams build solutions
centered around your experience
and helps us be better at broadcast.
So this is a special bonus episode of RL
featuring Health Cloud,
and tomorrow
we dive into CRM, analytics
and Admin Preview.
You can catch lots
more release readiness content.
We're talking
Sales Flow
Developer and Service on demand
at Salesforce Plus.
And as you watch, please
join the chat until Course
Plus, we've got these product experts
who are standing by
to answer your questions.
So go ahead and drop them in the Q&A.
We'll also see
some of your questions live.
And if you still have questions
after the show,
post them
in the trailblazer community
using the hashtag SalesforceRRL.
So let's dive right in.
First up we have Ruka Puckett,
Product Manager for Health Cloud,
to share some amazing innovations
that help providers
and patients connect,
delivering excellent standard of care.
Take it away. Thanks so much, Carolyn.
I'm super excited to talk to you
about what's coming in the Winter
25 release for Health Cloud.
So Health
Cloud is built on our number one
CRM platform,
which means we can utilize key
capabilities from sales, service
and more.
Interoperability is also
super important to us.
So we've built Health
Cloud to be fire aligned.
And we use MuleSoft
to bring in data
from various data sources.
Now we provide out of the box health
cloud capabilities
in order for you to reduce time.
And actually putting those together
and delivering rapid business results.
This includes things
like industry data models,
UI, complex workflows, and more.
Health cloud.
And our
vision for it
is to be a connected platform
where consumers can engage in real time.
And we built Health Cloud along
five key pillars.
The first one underlying
all of it is our trusted platform
with this collaborative
platform and data cloud.
We're able to have a unified patient
360 view with access to care.
We can ensure great health outcomes and
make sure that everyone has access
anywhere you are.
With intelligent automation,
we reduce redundancies
and reduce
administrative tasks,
opening up more time for patient care.
With stakeholder engagement,
we want personalized engagement
at any channel at any time.
And finally,
with the connected ecosystem,
we reduce any delays
by bringing together
data from clinical
and non-clinical applications.
Now let's see what features
we've built all along
these five pillars.
The first one is Intelligent
Appointment Management or IAM.
This is our inbound scheduling solution
that comes out of the box
with Health Cloud.
Now we know that scheduler users
have a lot to juggle
when they're creating appointments.
And intelligent appointment management
makes that just a little bit easier.
So let's see what complex
scheduling features are
coming in the winter release.
The first one is asset scheduling.
Schedulers can now book patients
with assets
like machinery, room, equipment,
labs, and more.
If a patient needs
something like a wheelchair,
that can also be described
in the flow of booking.
Our second
big feature is multi
resource scheduling.
You asked for it and now it's here.
Schedulers can now book
multiple resources, be
it providers or assets,
onto a single appointment.
By finding a time when everyone is free.
With concurrent scheduling,
multiple patients
can have appointments in the same slot
with the same resource,
enabling use cases
like double booking, for example.
And finally, we've made a bunch
of functional enhancements,
one key one
being a health cloud troubleshooter.
So your admins can really quickly
narrow down to any data
that may not be what is expected.
Now let's talk about how
we are
increasing interoperability
in Health Cloud as well.
We already have our MuleSoft
based fire server,
as well as out of the box
integrations with Soft Direct for key
health care use cases.
On top of that,
in our winter release,
we focused on our health care
data models all fire clinical data
model entities
there were already health cloud entities
are now available
as out of the box demos or data model.
Objects in data
cloud
are administrative
and social determinant of health.
Data models are also now out of the box.
Dmos in data cloud.
And finally,
we have a new adjudicated claims
data model
both in health
Cloud as well as again
demos in Data Cloud.
And this helps you
not only structure
your clinical your claims data,
but it also provides
a longitudinal view of patients
who may be seeing multiple providers
and aggregates that on the parent.
In addition to data models
and out of the box integrations,
we also have mappings from DLO to Dmos
data like objects to data model objects.
Data streams.
Part of our data kits include
health Cloud data streams.
They also include data streams
for MuleSoft direct integrations
that we've already
released in the past,
allowing you to bring in data
from your EMR in bulk.
Finally, in our data kits,
you're able to extract
structured clinical data
from CDA document
and ingest them into data cloud.
So with that, let's now jump into a demo
to see some of this in action.
So over here we have a patient
Charles Green,
and he needs to be scheduled
for an MRI scan.
Over here he can head over to IAM
and immediately
we see that
we're greeted with a new home page.
This is our out of the box
omni script
that is
available to you to start your journey
into scheduling appointments.
It's also configurable
so you can make it work for you.
Now let's click
into single resource scheduling
and specify
the visit type that Charles needs,
which is a diagnostic appointment.
Previously with IAM
you could only see provider results
on the right hand side.
Now however,
we see that we have asset results.
And each of these assets
have time
slots associated
which can come either
from Salesforce Scheduler
or from external systems like an EMR.
If we scroll down here,
we also see asset preferences.
And here I know exactly the asset
that I want to schedule with.
So I can go ahead
and use those asset filters
to narrow down on my results.
Here I see closed MRI
machine B,
and I want to schedule it for 2 p.m..
I can go ahead and click that slot,
review details and click save.
And this will
then create the appointment
with the patient
Charles Green to the MRI
machine appointment here.
Now let's say that I have
another patient, Mrs.
Jane Smith,
and she also needs an appointment
with an MRI machine.
Now, MRI machines are expensive
and I want to reduce
any chance of a patient.
No shows.
So this time
when I go to click diagnostic,
same as before,
I can find the asset
that I had just scheduled with,
which was our closed MRI machine.
And I can find the same MRI machine.
We see here that the £0.02
pm slot is still available,
even though I have already booked
an appointment at this time for Charles.
This is now possible
with concurrent scheduling.
If we look at the shift
that's used
for this specific service resource,
our MRI machine,
we can see that we've defined up
to three patients to be scheduled
and in a given time
slot for that machine.
Now let's go back to Charles's page.
And we can see that he has a clinical
service request.
Now, this referral has come in
and he needs to be scheduled
for a behavioral health session
with Doctor Hyde, as well as a room
heading over to schedule appointments.
We can now select
Multi Resource Scheduling,
since we'll need to book
both the doctor as well as the room.
Clicking
in, I can specify the visit
type as a behavioral health checkup.
Specify
the facility name as Greenwood Hospital.
And when I put in Doctor Zahra Hyde
on the right side,
I'll be able to see her availability
when she's busy
and when she's free,
so I can find exactly a time that works.
Now, I also need a room
so I can specify
that I'll need this patient room.
And now I can view both availabilities
side by side
and find a time
that works for both of them.
Over here I'm going to choose 4 p.m.
now.
Charles also doesn't have full mobility,
so he'll need a wheelchair
for this appointment.
Using this assets, I can type in exactly
which wheelchair
I want
and specify
that during the time of booking.
So now when I click confirm
all of these resources are
on that single appointment.
Now say later that
Charles calls
and he actually needs to reschedule
this appointment.
Well, we can go back in to IAM
find that appointment
was scheduled for 4 p.m.
and click modify.
Clicking modify will bring us into
the context of the appointment
we just booked.
After reviewing availabilities,
we can find a new time maybe 5 p.m.
and confirm the appointment
so he can now make his appointment.
Now all of these
have also been integrated
into our multi resource scheduling
or into our multi-step scheduling
I should say.
So if Charles wants to be booked
for a Covid vaccination
series, for example,
we have our multi-step scheduling
which allows both appointments
to be booked at once.
The first appointment slot.
Let's say that he wants, the first slot
that appears. Let's go 2 p.m.
with Doctor Rossi.
When we click next for his
second slot,
say he needs to be booked
for two different providers.
This can also be done
because multi resource
scheduling is also integrated
now with multi-step scheduling.
So we can find a provider
let's say Doctor Kumar
and we can click Add Resources.
This brings us now
to our multi resource view.
Or we can specify that we also want
Doctor Jackson on the appointment.
And again
we can select a time in which
both of them are free.
Let's say 6:30 a.m..
Now when I click next
I'll see a summary
of both the appointments
I want to schedule.
And I see that that second appointment
has both the doctor Kumar,
as well as Doctor Jackson.
When I click confirm
both appointments will be booked.
Now we've made it really easy
for admins
to go ahead and set these features up.
If we go to our intelligent appointment
management settings,
we can see that the admin guided setup
has been updated.
So there are steps on
how to create your assets,
both in basic setup
as well as in the scheduler and EHR tabs
anywhere it's applicable.
And these guided setup steps
make it really easy to get up
and running fast
with these new features.
Finally, we have our Health
Cloud Troubleshooter,
so admins can go ahead
and make sure that all of their data
is as good as is expected.
So here
I can
specify the scheduling
system, practitioner
and facility,
and optionally a patient
and work type as well.
When I click validate
I can actually make sure
that all of the records and fields
for all of them are as expected.
And if they're not,
I can easily drill down
and correct those.
I can also check object access,
so if I'm using Salesforce Scheduler,
I can check to make sure
that any user
has all of the appropriate accesses
here.
With that,
I'll pass it back over to you. Okay.
Great job.
Thank you so much.
Don't go anywhere
because I know
we're going to come back with Q&A,
in just a moment.
If you have questions, please put them
in the chat on the Q&A
tab on Salesforce Plus.
But next up we have management
VP of Product Management
here with the latest on
how to use Health Cloud to manage
both provider networks
and integrated care.
And updates on Einstein
for Health Cloud.
Manish, let's see what you've got for us
today. Thanks, Carolyn.
I'm really excited to be here
and we are making it incredibly easy
for our payer customers
to onboard providers
with provider network management.
So let's dig in.
So to meet customer,
to address customer feedback,
we are delivering two key capabilities
for provider network management
in the winter 20 families.
That and best integration
and roster file management.
So let's talk about NPS
and what is N pass.
So NPS is a public provider
data database
that contains Democra
graphic information about that provider.
Now providers
typically leverage this data
to apply
to be a part of their peer network.
And what we have done in the Winter
25 release,
we have updated our out of the box
Omni scripts
to connect directly
to the endpoints API.
Now I can apply to be
a part of the network
directly as a provider,
or I can submit the application
to be part of the network as a
as a peer as well.
In both those scenarios,
I can quickly search the provider
either using their NPI, ID
or demographic information
in either situations.
Once the user selects the provider,
the Omni script connects to the.
Antares pulls in this data
and pre-filled information
that is leveraged
throughout the application process.
Now let's talk about raster files.
So what are also files?
Raster files are files
that contain practitioner
information
that are associated
with a provider group.
This file contains information
such as their NPI
information address changes,
their additional information
such as facilities, working hours,
and so on and so forth,
and bears
typically
have to take this data
and map it to their data model as well.
Now, the challenge with raster files
is that these raster files
do not have any standard format.
And also the file names
can vary from file to file.
And in addition
these raster file
can have hundreds of fields. Right.
So as you can imagine
it's very challenging for pairs to map
this raster file to the data model.
So to address
this challenge
we are introducing raster
file management.
Now Health Cloud customers
can manage
all their roster files
centrally via a case.
And as a roster file comes in via email,
the automatically create a case
and they create a record
type called case related file
that manages the processing
of that raster file.
In addition,
we are delivering three out of the box
actions that customers can leverage
to process these raster files.
This includes the ability to stage
to create data for staging.
We also have the ability for customers
to leverage an existing
mapping or create a new mapping.
And lastly,
the ingest data action transforms
the data from raster file
directly into the beyond data model.
So as you can see,
we've made it incredibly easy for payers
to process these raster files.
Now let's look into let's
jump in on demonstration.
Alright,
so as we
discussed, there are two ways for me
to be a part of the provider network.
I can apply my self
or I can nominate a provider.
So let's look at the process
to nominate a primary provider.
So over here
I will go in
and I can search for a provider
using their NPI data.
So I'll add an NPI information.
And the administrator
will connect with and payers
and pulling the data
for the provider using
using
using the information from the database.
Or if I want I can also
look for the provider
using the demographic information
such as their first name.
So in this case
I am just specifying the first case
for the provider I search.
And again
we connect with the NPIs database.
Bring in all the providers
that meet my search criteria.
I can select one provider
and then I can hit next.
And I can
then pull in all the data from in pairs
and ensure
that we are pulling all this data
from the database.
All right.
So I can now submit this application
to the provider to the pair network.
And they can process
this application as well.
Now let's look at how we would set
this up.
Set up Pam using the admin information.
But before I do that,
let me send a roster file to the pair
using email.
So I'm just going to hit send.
And this will send the, Oops.
Something went wrong.
That's okay.
Life. We're life.
Real life.
So let's try that one more time.
All right, that's fine.
So what we have done,
we made enhancements
to our administrative setup.
We are now
you can go in
and you can set up the record type
for these roster files.
And then you can also define select
a canonical data model.
Now that's very important.
What we are doing.
We are
we are issuing or making available
and out of the box canonical data.
Data set that meets the Pam data model.
But if as a customer,
you extended the Pam data model to add,
new fields,
you can also use your own
canonical data model.
In addition, we are also shipping,
as I discussed earlier,
out of the box DB definitions
that you can leverage.
But again,
if you have extended the Pam data model,
you can also define your own
ADP definitions.
Now let's look at how roster files
appear for the providers.
So over here
as you can go in and you can see I'm
on my cases.
The email came in.
And let's try and refresh
to see if the email came in
and what
what we do with roster
file is we automatically create a case
for you
and also attach
the roster file to that case.
Now let's look at a specific example of
roster file.
So in this case
the case was created
by the provider group
that sent the roster file in.
I can go to related.
And I can see that I've attached
that roster file to the case.
Now, as I discussed earlier,
we have out of the box actions
that are available for our customers.
This includes start file staging.
So this will prepare
the data to,
to start the process of ingestion.
The file
we can also create a new data
mapping as well.
So this is relevant for scenarios
where if I'm getting the data
roster file
for the first time
from the provider system,
I can leverage the DB definition.
I can just select the roster file
that came in.
I can also select all the fields
that I want to map.
And with that
I can quickly map
this to the provider data model.
Now let's go back
and look at the scenario
where if I already have
the roster file, I'm
getting a new version
of the roster file.
Then I can select an existing mapping.
I can also search for a mapping as well.
And lastly
I can run the ingestion job.
And what that will do that
will move the data from the roster file
into the PLM data model.
How easy was that?
Now with that,
let's look at the innovation
that we are delivering
as a part of integrated care management.
Now we have made significant
enhancements
in integrated care management
to help our customers
better manage the care
for their members.
In the Winter 25 release,
we are delivered delivering three key
capabilities based on feedback
that we got from customers.
Update care plans
based on employee assessments.
Now, Care
coordinators can update care plans
based on its existence
and drive a comprehensive care
plan to manage
the needs for the patients or members.
Save and resume MTD assessments.
Now, we know that these assessments
can be very lengthy,
and usually it takes more than a sitting
to complete the entire assessment.
To address
this challenge,
care coordinators can save assessment
and then come back
and resume the assessment
at a later point in time.
And lastly,
we are enabling
community access for care plans.
With this,
external users like providers,
care team
members, social workers
can access these care plans and edit
the task progress as a community member.
Lastly, let's look
at all the innovations
that we are delivering
as a part of Einstein for health.
With Einstein for health,
we are introducing five
new use cases
to leverage the power of Einstein
patient summaries.
Now, care
coordinators and call center
agents can summarize
all the patient information
such as their condition,
allergy tolerance, allergies, etc.
into a single view
without requiring
to go to five different tabs.
Medication summary delivers
the ability, delivers
a comprehensive view
of all the medications
that patients are taking,
or also the medications
that have been prescribed
to these patients.
Recall summaries
care coordinators can now
look at pre call summaries
to prepare
for their appointments
in a much more easier manner
with pre call summaries
we summarize care plans care gaps
so that when the care coordinator talks
to their patients, it's
a more contextual conversation
that they're having with them.
Provider summaries
call center agents can summarize
provider information
such as specialties,
working locations, etc.
and make this available
for their patients and members.
And lastly,
personalized triggers and outreach.
With personalized outreach,
you can create a personalized
email content
and share that with your patients
and members
to have a more personal engagement
with these members.
With that, let's dig into a demo.
All right, so
I'm a care coordinator,
and I'm
I'm logged into Health Cloud
and I'm single patient
360 on the right I can see
a comprehensive view of
of Charles Green, who was my patient.
And I can look at all
the demographic information
for that patient
in the center of the screen.
I have Unified Health Score
that gives me information
about patients, about Charles,
and not information
about his clinical factors,
but also information
about Charles's non-clinical factors.
And finally, on the right,
I can look at
the engagement
history of Charles with my organization.
So now I'm going to have a conversation
with Charles about his health.
Now, before I do that,
I need to summarize
and learn more about Charles.
That's where the power of Einstein
comes in over here.
I can go in and leverage
the power of Einstein
to generate a quick summary for Charles.
Read before I speak with Charles.
Now, as you can see,
Einstein is working
its magic
and is generating
a comprehensive patient
summary for me in the background.
And voila!
It came back
with all the information about Charles,
about his personal information
and the conditions that he's facing
and the problem that he's having.
It also summarizes
some of the care plans
for for Charles as well.
Now, with that information,
let me start Charles, on an assessment.
So now I can go on
to the assessment tab.
And over here
you can see that
I have a library of assessments
that I can choose
from an internal assessment
or I can also choose
and make assessments.
So let's start an assessment.
Assessment for Charles.
And because of his diabetic
condition I'm going to
look for a
care plan that
meets diabetes guidelines.
All right.
So I'm going to select
the diabetes care plan and hit start.
And as you can see
this assessment is fairly lengthy.
And there is a lot of questions
that Charles needs to answer
for me to better manage his care.
So now I can
if I want,
I can specify some information
and then what I can do,
I can save these changes.
And, if I go back to Charles's record,
you will see that the assessment
now is in progress.
Now, when I have a second conversation
with Charles around his health,
I can simply click
continue.
And the same assessment is
launched for me.
But I can look at all
the previous answers
that Charles has given.
And then I can also have
a conversation and record
additional information about
Charles's care plan as well.
All right.
With that and hand over back to you.
Great. Thank you. That was wonderful.
I really appreciate all the information.
I think most of us can relate
on a business level,
but also on a personal level
that the rapid pace of innovation
in healthcare
really changes the way
patients and physicians interact.
So loved, loved love.
So let's get to Q&A
because we've got some questions
rolling in.
But first
Lynn has said woot woot, health blazer.
So Lynn is very excited.
I don't think I did that
comment justice,
but Raj, I'm going to start with you.
I think the intelligent appointment
management question came in.
Can optional providers
be added on to appointments? Yes.
So we talked about
the concept of multi resource
scheduling where you can have
multiple providers
or assets on a single appointment.
In that as well, you
have required providers
where you can view their schedules
and choose a time,
but you also have the ability
to mark a provider as optional.
So they may still be busy at that time,
but they'll still be added
on to the appointment.
So if they're free, they can join.
Great. Okay, let's stay here.
Because intelligent
appointment management,
everybody seems really excited.
But what is one feature
that you are really excited about?
Oh, I know we just talked about it,
but multi resource scheduling
and I know that you all are
so excited about it.
So I'm glad we've had the chance
to finally put it out.
And especially the ability
to see availability side by side.
I think it'll be super useful
for scheduler users
to be able to have that kind of view.
Yeah, for sure.
Especially in
some of the more complicated
cases and appointments
and having multiple individuals
scheduled at the same time,
or even
facilities and resources,
I can only imagine
how complicated that can get.
So that's wonderful.
And then last question
that came in on IAM.
Is there an additional cost
for using IAM?
So I am does
come out of the box with Health Cloud
as well as with Salesforce Scheduler.
The only two things to be
really mindful of is one
look at the volume of service
appointments that are created
kind of month over month.
And the other thing would be,
if you are bringing in availabilities
from an external system
and the integration costs
when you're doing
that would be the other thing
to be aware of.
But as a whole, IAM is included
out of the box with Health Cloud today.
Great. Thank you for that.
And Maneesh,
we're going to come to you,
for provider network management.
You were talking about
roster file management.
Why is that usually so challenge
ING for our customers?
That's a great question.
So, you know, as
we discussed
in talking to our customers,
when they talk about roster files,
these files can come in
from different provider
network provider systems.
And as you can imagine,
every provider has their own Excel file,
their own CSV file.
These files are usually very broad,
which means that they can have
hundreds of columns
and in one Excel file, in one file,
they might call a provider
provider name,
or it could be first name,
or it could be name.
And you can imagine that complexity
increases manifold.
So the feedback we got from
customers was like,
we really want
to centralize this process.
And the other important factor
is that the accuracy of this data
is very important
because, for guidelines
you need to make sure that the data
that they have is accurate
because I need this accurate,
accurate data
to credential the SAP provider
and bring them onto my network.
So when I'm searching for provider,
that data is accurate. Essentially.
That's why
the ability to quickly ingest this data,
get the provider
on your network, credential
them makes it easier for their members
to search for these providers
and get access to care quickly.
Would you say that's
the most exciting thing
about these capabilities?
Are there other,
you know, enhancements
that you're really excited about
to help customers with this?
Yeah, this was a very technical,
challenging problem to solve.
That's why it's one of my favorite ones.
And I think what we have done the
we talked about having
a canonical data model.
So what we have done now,
we have built a canonical data model
that hides the Pam
data model
behind that canonical data model.
So as a customer,
all you need to do is map your fields
to the canonical data model,
and we take care of the rest.
So it's very,
very easy
for them to hide
the complexity
of processing these tasks.
That's amazing.
And I conversations are everywhere.
And I think
you talk about accuracy
but then also speed is another thing
I think when we talk about it.
So, how will Einstein for help
health help our customers?
What do you see
some of the patient benefits being
so I'm sure
both of us have been in situations
where we are talking to a doctor
and they don't have a clue about who
they are.
They don't have any information
about who we are.
And you can hear the silent clicks
going in the background
when they're talking to a patient,
where they're searching for information.
So by, for example, by now
combining patient histories,
I can have
a more personalized conversation.
So I'm more engaged
and more engagement
leads to better trust.
And that eventually leads
to better health for the patient members
as well.
That's great.
And one of the things I was thinking
through as you were showing this
and we've
been talking about Agentforce,
but physicians, they dictate
a lot of times their notes.
And then when that
when those notes are put into a system
that's all unstructured data. Yes.
And all of that
can be available for patterns.
And so when you're
talking about making
sure you've got managed
care and actual care plans,
a physician could just take the work
that they already did
in those dictation notes
and then get a summary
when they're talking to their patient.
So I love that.
And I'm hoping,
physicians
are going to start using this
because I think
you really expect that quality of care.
I think that's a really,
really good point
where it leads to trust.
Okay.
We're going to
we're going to wrap up
on one question for each of you.
I think
a lot of our viewers are really excited
about the innovations
and the pace of innovation,
but also a little sneak
peek into the roadmap.
So could you tell us what
you are really excited about, of
what's to come on the roadmap
and what our viewers should pay
attention to in the coming months?
Oh, so many things coming out,
especially with complex scheduling.
I mean, this is just the start of it.
You know,
we talk about having
a different number of appointments
and how to structure that
and having different participants on it.
So I won't give too much away.
But definitely stay tuned
because particularly,
you know,
with both our connected ecosystem
and intelligent appointment management,
there is a lot to come.
That's awesome.
And same question to you,
what are you excited about for roadmap?
So again, as I mentioned,
we are working on so many things.
But again, the power of AI,
how do I leverage part of yeah
to improve the efficiency
of all the process.
So similarly for Pam,
one of the challenges
we have heard from our customers
is that,
as you can imagine,
they can come in different
formats, right?
It could be DMI or it could be wide DMV.
And we are
hoping to leverage the power of AI again
to do automatic
transformations of these columns
into the provider data model.
So that's a couple of the capabilities
that I'm really excited about.
That's amazing
because we talk about these unbelievable
use cases.
But that simple change
saves so much time
and creates so much accuracy.
So when you're thinking about AI,
it's starting with even those smaller
seemingly use cases.
But they do.
They add up.
So thank you
both so much for being here.
Wonderful information.
And just the speed of innovation
is absolutely fantastic.
So thank you
thank you thank you
so even though that is it for today,
you can still ask your questions
in the trailblazer community
and we'll make sure
you get an expert answer.
So thank you for joining us
for this special bonus
episode of Health Cloud.
Your feedback does matter
and helps make our products better.
It helps understand
where we want to go on that roadmap.
So tell us
what you thought of this episode.
Scan the QR code
link on the screen
to take a short survey,
and as a thank you,
you'll be entered
into our sweepstakes
to win one of five Salesforce
certification vouchers.
And remember,
if you missed any portion of the shows
that aired
this week,
you can watch them anytime on demand
on Salesforce Plus.
And as a bonus, it is Fleet
Week here in San Francisco.
So you may have heard the Blue Angels,
which is absolutely fantastic.
So make sure you tune in again
on demand on Salesforce Plus.
And don't forget tomorrow at 9 a.m.
Pacific CRM
analytics and stay for the admin
preview at 11
and coming up
later this month, discover
Agentforce what I was meant to be.
Catch the live launch
event on Salesforce
Plus on October 29th at 9 a.m.
Pacific.
Hear from customers and companies
that are using autonomous
agents to take action
and drive results 24 seven.
And then get ready to build your own.
You won't want to miss it.
I'm Carolyn Bathauer
and we will catch you
next time in the cloud.
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