Salesforce Contact Center Pricing
One simple package to transform your contact center.
Support and Success Plans
Included Support:
Every license includes two-day response time, our customer support community, interactive webinars, events, guided journeys, and more.
Additional Support:
Our Premier and Signature Success plans offer increased support for additional fees, with features like 24/7 support and expert coaching sessions.
Salesforce Contact Center Pricing FAQ
You can use Salesforce Contact Center with either Service Cloud Voice partner telephony, or Service Cloud Voice with natively integrated Amazon Connect. If you opt for Service Cloud Voice with Amazon Connect, you will need to purchase an add-on with the required usage.
In addition to the Service Cloud Voice usage add-on, some components of Salesforce Contact Center will require that additional usage be purchased over time, including additional messaging packs, surveys, bot sessions and hours of conversation insights.
Yes, we understand that some companies may need to revise their contracts based on unexpected circumstances. To do this please contact your sales rep or reach out to sales at 1-800-667-6389 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-667-6389 to see what works for your business.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
