Manufacturing Cloud Pricing

Power your customer-centric operations with a digital customer engagement platform that unifies the value chain.

Choose the right Manufacturing Cloud edition for your business needs.

Sales Enterprise

An out-of-the-box manufacturing CRM, built on Sales Cloud.
$ 250
USD/User/Month*
(Billed annually)
  • Manufacturing Apps and Features
  • Advanced Platform Customization
  • Sales Cloud

Service Enterprise

An out-of-the-box manufacturing CRM, built on Service Cloud.
$ 250
USD/User/Month*
(Billed annually)
  • Manufacturing Apps and Features
  • Advanced Platform Customization
  • Service Cloud

Sales and Service Unlimited

Manufacturing CRM with automation and AI.
$ 450
USD/User/Month*
(Billed annually **)
  • Manufacturing Apps and Features
  • Unlimited Platform Customization
  • Sales Cloud and Service Cloud

Einstein 1 for Sales

The best of the Einstein 1, prebuilt for manufacturing sales use cases.
$ 650
USD/User/Month*
(Billed annually)
  • Sales and Service Unlimited Edition
  • Sales AI
  • Data Cloud, Slack, and more

Einstein 1 for Service

The best of the Einstein 1, prebuilt for manufacturing service use cases.
$ 650
USD/User/Month*
(Billed annually)
  • Sales and Service Unlimited Edition
  • Service AI
  • Data Cloud, Slack, and more

Compare features across editions.

Sales Enterprise

$ 250

User/Month*

Service Enterprise

$ 250

User/Month*

Sales and Service Unlimited

$ 450

User/Month*

Einstein 1 for Sales

$ 650

User/Month*

Einstein 1 for Service

$ 650

User/Month*

Sales Agreement Management

Advanced Forecasting

Program-Based Business

Visit Management

Account Manager Targets

Service Console for Mfg

Asset Service Console

Warranty Lifecycle Management

Pre-Work Estimation

Manufacturing Data Model

Omnistudio

100,000 calls/month 100,000 calls/month 1,000,000 calls/month 1,000,000 calls/month 1,000,000 calls/month

Service Process Studio

Business Rules Engine

10,000 calls/month 10,000 calls/month 50,000 calls/month 50,000 calls/month 50,000 calls/month

Decision Tables

Document Generation

DPE

Action Plans and Templates

Actionable Relationship Center

Actionable Segmentation

Intelligent Document Reader

Sales Enterprise

$ 250

User/Month*

Service Enterprise

$ 250

User/Month*

Sales and Service Unlimited

$ 450

User/Month*

Einstein 1 for Sales

$ 650

User/Month*

Einstein 1 for Service

$ 650

User/Month*

Lead Management

Lead Assignment and Routing

Lead Scoring

Available for purchase

Duplicate Blocking

Web-to-Lead Capture

Mass Email

Email Productivity

Campaign Management

Email Templates

To-Do List

Campaign Influence

5 campaigns per opportunity 5 campaigns per opportunity 5 campaigns per opportunity 5 campaigns per opportunity

Account and Contact Management

Opportunity Management

Customizable Sales Process

Einstein Activity Capture

Task Management, Activity Feed

Person Accounts

Sales Console App

Sales Teams

Salesforce Meetings

Customizable Reports and Dashboards

Advanced Reporting Features

Embedded Forecast Charts

Forecasting Mobile App

Opportunity Splits

Enterprise Territory Management

Opportunity Management

Opportunity Scoring

Pipeline Inspection

Deal Insights

Waterfall Chart

Salesforce Mobile App

Sales Cloud Everywhere

Full Offline Mobile Functionality

Contracts

Sales Orders

Products and Price Books

Quotes

Sales Enterprise

$ 250

User/Month*

Service Enterprise

$ 250

User/Month*

Sales and Service Unlimited

$ 450

User/Month*

Einstein 1 for Sales

$ 650

User/Month*

Einstein 1 for Service

$ 650

User/Month*

Case Management

Omni-Channel Routing

Knowledge Management

Service Contracts and Entitlements

Chatter

Salesforce Mobile App

Files

Topics and Recommendations

Case Auto-Assignment

Web and Email Case Capture

Case Email Auto-Response

Case Escalation Rules and Queues

Lead-Contact Account Management

Service Console Apps

Knowledge (Read-Only)

Knowledge (Read-Write)

Available for purchase

Omni-Channel Routing (Enhanced)

Incident Management

Omni Supervisor

Case Milestone Tracker

Service Cloud Voice

Available for purchase Available for purchase

Computer Telephony Integration (CTI)

Orders Management

Service Contracts and Entitlements

Advanced Case Management

Einstein Next Best Action

5k requests PUPM 5k requests PUPM Unlimited Requests Per Agent Unlimited Requests Per Agent

Eistein Case Classification

Single Data Segment 5 Data Segments 5 Data Segments

Einstein Case Routing

2,000 Routing Predictions user/month 2,000 Routing Predictions user/month

Einstein Article Reccommendations

Unlimited for agent users Einstein Article Recommendations in Flow Unlimited for agent users Einstein Article Recommendations in Flow Unlimited for agent users Einstein Article Recommendations in Flow

Service Replies

Available for purchase Available for purchase

Conversation Summaries

Available for purchase Available for purchase

Enhanced Messaging

Available for purchase Available for purchase

Einstein Bots

Available for purchase

Feedback Management

Available for purchase Available for purchase

Help Center

Service Catalog

Authenticated Portal

Available for purchase Available for purchase

Customer Community

Available for purchase Available for purchase

Work Order Management

Service Catalog

Asset Management and Product Tracking

Sales Enterprise

$ 250

User/Month*

Service Enterprise

$ 250

User/Month*

Sales and Service Unlimited

$ 450

User/Month*

Einstein 1 for Sales

$ 650

User/Month*

Einstein 1 for Service

$ 650

User/Month*

Document Generation

Document Tracking and Approvals

Data Processing Engine

Flow Builder

Lightning App Builder

AppExchange

Customizable Profiles and Page Layouts

Lightning Platform

Email Integration with Gmail or Outlook

Field Service Scheduling Optimization

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Field Service Asset, Inventory, and Product Tracking

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Field Service Opportunities

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Field Service Mobile App

Available for purchase Available for purchase Available for purchase Available for purchase Available for purchase

Developer Sandbox

Developer Pro Sandbox

Available for purchase Available for purchase

Full Sandbox

Available for purchase Available for purchase 1 full sandbox include per org 1 full sandbox include per org 1 full sandbox include per org

Partial Sandbox

1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org

AppExchange

Workflow and Approval

Custom Profiles and Page Layouts

Lightning App Builder

Email Templates

Data Storage Per User

File Storage Per User

Unlimited Custom Applications

Roles and Permissions

Record Types (Per Object)

Salesforce Identity

Sales Enterprise

$ 250

User/Month*

Service Enterprise

$ 250

User/Month*

Sales and Service Unlimited

$ 450

User/Month*

Einstein 1 for Sales

$ 650

User/Month*

Einstein 1 for Service

$ 650

User/Month*

Manufacturing Cloud Intelligence

Available for purchase Available for purchase Available for purchase

Data Cloud

Available for purchase Available for purchase Available for purchase 100K credits 100K credits

Scheduler

Available for purchase Available for purchase Available for purchase

Slack — Enterprise Grid

Available for purchase Available for purchase Available for purchase

Sales Programs

Available for purchase Available for purchase Available for purchase Available for purchase

Sales Planning

Available for purchase Available for purchase Available for purchase Available for purchase

Salesforce Maps

Available for purchase Available for purchase Available for purchase Available for purchase

Einstein for Sales

Available for purchase Available for purchase Available for purchase Available for purchase

Partner Community for Manufacturing

Available for purchase Available for purchase Available for purchase Available for purchase

Digital Engagement

Available for purchase Available for purchase Available for purchase Available for purchase

Service Cloud Voice (BYOT)

Available for purchase Available for purchase Available for purchase Available for purchase

Service Cloud Einstein

Available for purchase Available for purchase Available for purchase Available for purchase

Feedback Management

Available for purchase Available for purchase Available for purchase Available for purchase

Einstein Conversation Insights

Available for purchase Available for purchase Available for purchase Available for purchase

Einstein for Service

Available for purchase Available for purchase Available for purchase Available for purchase

Customer Community for Manufacturing

Available for purchase Available for purchase Available for purchase Available for purchase

Then, choose the Success Plan that’s right for your business.

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licenses
  • Access to Knowledge Articles, documentation, and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.

Manufacturing Cloud Pricing FAQ

Manufacturing Cloud is built on Customer 360, so your existing org and customizations will not be disrupted.

Sales Cloud is included in the purchases of the following three products

  • Manufacturing Cloud — Sales
  • Manufacturing Cloud — Sales and Service 
  • Manufacturing Cloud — Einstein 1 Editions

Service Cloud is included in the purchases of the following three products

  • Manufacturing Cloud — Service
  • Manufacturing Cloud — Sales and Service
  • Manufacturing Cloud — Einstein 1 Editions

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you're looking to add and how we can help.

Most Salesforce products including Manufacturing Cloud Use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department to see what works for your business.

We know things don't always go according to plan, and we're here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.